Tori Slusher

Summary

Results-driven Implementation Specialist with 13 years of extensive experience in the insurance industry, including 7 years managing and executing complex system implementations. Expertise in overseeing core systems integrations (policy administration, claims management, underwriting, and billing) as well as, driving innovative solutions that optimize operational efficiency and business growth. Highly skilled in team leadership, system configuration, training, and post-implementation support. Strong communication and problem-solving abilities with a deep understanding of insurance workflows and technology trends.

Overview

years of professional experience

Certification

Work History

Product Enablement Manager, Professional Services

MGA Systems Powered by Vertafore

08.2022 - 10.2024

Successfully executed the first MGA Essentials implementation, configuring and onboarding clients to a production-ready state
Delivered the most complex MGA Systems implementation in over five years, launching six+ programs on time and under budget
Provided technical expertise and issue resolution for the Internal Services/Tech Debt team, improving overall system functionality and efficiency to all clients
Deep expertise in MGA Systems and NetRate, ensuring accurate configuration and seamless execution
Assisted clients with P&C insurance product setup, including rating configurations, document handling, and compliance requirements
Developed and supported custom implementations, mapping system workflows to meet unique client needs
Created training manuals, instructional videos, and documentation to support internal teams and clients
Led UI training sessions for Tech Support, Development, and Consulting teams, enhancing platform proficiency
Developed a centralized knowledge repository, standardizing processes and reducing onboarding time
Implemented Base IMS system enhancements, streamlining client onboarding and minimizing custom development needs

Systems Manager, Quality Control and Underwriting

Tennant Special Risk, LLC

05.2014 - 07.2022

Led and managed cross-functional teams throughout the entire project lifecycle, from planning to implementation, achieving successful outcomes within scope, schedule, and budget
Managed multiple complex projects simultaneously, ensuring all deadlines were met and delivering quality results
Analyzed project data and collaborated with Project Managers to track progress, forecast potential risks, and take corrective actions to reduce project threats
Coordinated and communicated between internal stakeholders and vendors regarding project timelines, budgets, estimates, and resource needs
Developed detailed status, risk, and resource reports, enabling informed decision-making by senior management
Implemented standard testing procedures, increasing productivity and reducing deployment time
Oversaw offshore and in-house teams, ensuring consistent quality and efficient operations across departments
Spearheaded process improvements and identified cost-saving opportunities, leading to enhanced project performance and cost efficiency
Trained new employees on policies and procedures, ensuring smooth onboarding and compliance with company standards

Personal Lines Account Manager

Reeves Insurance Agency

05.2011 - 05.2014

Achieved success in quoting and servicing personal insurance policies, including home, auto, motorcycle, and life insurance, while managing a book of $1.6M
Passed the state insurance exam and obtained a Property & Casualty license, advancing within the company and gaining in-depth knowledge of insurance products and regulations
Successfully serviced and retained clients by processing endorsements, claims, payments, cancellations, and reinstatements
Recognized as a top-performing agent, writing 41 new policies in one month valued at $30,000
Demonstrated exceptional customer service by proactively addressing client needs, offering tailored insurance options, and staying current on local laws and industry regulations
Excelled in negotiating with clients and vendors, contributing to increased revenue and customer satisfaction

Education

No Degree - Managerial Sciences And Entrepreneurship

Georgia State University

Atlanta, GA

Skills

Insurance Core -Systems Implementation
Documentation Review & Quality Control
Cross-functional Team Leadership
Policy Administration & Underwriting
Vendor & Stakeholder Management
Customer Service & Client Relations

Process Improvement & Efficiency Optimization
Microsoft Office Suite
CRM Systems
Insurance products
Staff training and development