Tori Spink
Cleveland,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Veterinary Technician
Cleveland Veterinary Hospital
08.2022 - Current
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Administered medications to animals in treatment and documented changes in condition.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Answered owner animal health questions and advised on best care practices.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Collected patient biopsies and blood samples for laboratory analysis.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Maintained detailed records of animal health care and diagnostic treatments.
- Performed fecal examinations, urinalysis and bloodwork.
- Obtained patient history from owners and performed physical examinations.
- Collected and prepared specimens for laboratory testing.
- Assisted veterinarians with radiographs and ultrasounds.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
- Educated clients on nutrition, preventive health and other animal care.
- Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
Cake Decorator
Self-employeed
02.2016 - Current
- Designed specialty cakes for weddings, birthdays, and graduations.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Packaged and priced each product according to company pricing procedures.
- Managed material inventory and ordered new materials when needed.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
- Precisely arranged display cases throughout workday to highlight finished products.
- Prepared special creams and frostings for cakes and other dessert specialties.
- Researched and tested new cake recipes to expand product line of bakery and provide more selections to customers.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Packaged finished products for sale.
- Followed food safety standards when handling ingredients.
- Prepared frostings and other toppings for cakes and pastries.
- Cleaned and maintained kitchen equipment and oven.
- Processed customer orders and payment transactions.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Monitored temperatures of ovens, proof boxes and other equipment.
- Determined baking times for various items.
- Cut and shaped dough for pies, rolls and other pastries.
- Prepared dough for variety of pastries, cakes and breads.
Cashier
Walmart
02.2022 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Checked personal identifications during alcohol and tobacco sales.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Assistant Manager
Wendy's
11.2014 - 01.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Managed senior-level personnel working in marketing and sales capacities.
Floral Designer
Kroger
06.2015 - 02.2016
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Prepared potted plants and bouquets based on customer requirements.
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
- Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
- Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Imparted knowledge on plants and flowers to customers.
- Researched latest design trends, colors, and vendor products for use in new pieces.
- Possess in-depth knowledge of various types of flowers and their seasonal availability.
- Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
- Drove customer satisfaction by providing recommendations for greenery and flower pairings.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
Education
High School Diploma -
Brunswick High School
Brunswick, GA05.2014
Skills
- Intravenous Injection
- Thoracic and Abdominal Radiograph
- Medical History Collection
- Physical Examination
- Tail Restraint
- Cytocentesis
- Nail Trimming
- Lab Operations
- Anal Sac Expression
- Intramuscular Injection
- Emergency and Preventive Care
- Supply Restocking
- Tick Removal
- Treatment Administration
- Medication Labeling
- Medication Dispensing
- Fluorescein Stain Test
- Dietary Recommendations
- Administering First Aid
- Vital Signs
- IV Medication Administration
- Suture Removal
- Wound Treatment
- Heartworm Diagnostic Testing
- Vaccinations
- Euthanasia
- Ear Sample Collection
- Controlled Substance Management
- Skin Scraping
- Patient Bathing
- Radiology Safety
- Animal Handling
- Diagnostic Imaging
- Vaccine Administration
- Euthanasia Procedures
- Medical Record Keeping
- Sanitation Protocols
- Pharmacy Duties
- Urinalysis Techniques
- Emergency Care
- Blood Collection
- Wound Management
- Animal Restraint
- Patient Monitoring
- Specimen Preparation
Timeline
Veterinary Technician
Cleveland Veterinary Hospital
08.2022 - Current
Cashier
Walmart
02.2022 - 08.2022
Cake Decorator
Self-employeed
02.2016 - Current
Floral Designer
Kroger
06.2015 - 02.2016
Assistant Manager
Wendy's
11.2014 - 01.2017
High School Diploma -
Brunswick High School
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