Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
14
14
years of professional experience
Work History
Implementation Specialist
Paycom Payroll
08.2023 - Current
Assisted in onboarding new clients, ensuring smooth transition to systems and processes.
Supported project teams by coordinating schedules and gathering necessary documentation.
Learned software systems for data entry and client management to enhance operational efficiency.
Participated in training sessions to understand implementation methodologies and best practices.
Streamlined implementation processes by effectively collaborating with cross-functional teams and project stakeholders.
Adapted quickly to changing priorities while maintaining attention to detail in all tasks.
Established clear project milestones and deliverables, ensuring timely completion of tasks and transparent communication to stakeholders.
Developed customized training materials, significantly enhancing user understanding and competency with new software.
Veterinary Receptionist
07.2011 - 09.2021
Managed appointment scheduling and client communications to optimize clinic workflow.
Assisted veterinarians with patient intake, ensuring accurate medical history documentation.
Processed payments and handled billing inquiries, maintaining financial accuracy.
Educated clients on pet care best practices and post-treatment procedures to enhance compliance.
Trained new reception staff on office protocols and customer service standards for consistent service delivery.
Managed multi-line phone system and pleasantly greeted patients.
Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
Triaged incoming patients to determine treatment needs and urgency of care.