Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tori Stanford

Edmond

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

14
14
years of professional experience

Work History

Implementation Specialist

Paycom Payroll
08.2023 - Current
  • Assisted in onboarding new clients, ensuring smooth transition to systems and processes.
  • Supported project teams by coordinating schedules and gathering necessary documentation.
  • Learned software systems for data entry and client management to enhance operational efficiency.
  • Participated in training sessions to understand implementation methodologies and best practices.
  • Streamlined implementation processes by effectively collaborating with cross-functional teams and project stakeholders.
  • Adapted quickly to changing priorities while maintaining attention to detail in all tasks.
  • Established clear project milestones and deliverables, ensuring timely completion of tasks and transparent communication to stakeholders.
  • Developed customized training materials, significantly enhancing user understanding and competency with new software.

Veterinary Receptionist

07.2011 - 09.2021
  • Managed appointment scheduling and client communications to optimize clinic workflow.
  • Assisted veterinarians with patient intake, ensuring accurate medical history documentation.
  • Processed payments and handled billing inquiries, maintaining financial accuracy.
  • Educated clients on pet care best practices and post-treatment procedures to enhance compliance.
  • Trained new reception staff on office protocols and customer service standards for consistent service delivery.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
  • Triaged incoming patients to determine treatment needs and urgency of care.

Education

Associates in Bussiness - Business

ATI Career College
Oklahoma City, OK
05-2012

Skills

  • Issue resolution
  • Client training
  • Business analysis
  • Telephone and email etiquette
  • Project planning
  • Implementation and configuration
  • Customer service
  • Active listening
  • Interpersonal skills
  • Friendly and patient

Timeline

Implementation Specialist

Paycom Payroll
08.2023 - Current

Veterinary Receptionist

07.2011 - 09.2021

Associates in Bussiness - Business

ATI Career College