Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Tori Stephens

Lake Jackson,TX

Summary

I am a promising candidate in search of a role that fulfills me both personally and professionally. I value a healthy work-life balance, a predictable schedule, and honorable leadership.

Overview

8
8
years of professional experience

Work History

Inside Sales Representative

United Rentals
Clute, Texas
11.2022 - Current
  • Developed and maintained strong relationships with vendors to ensure quality product supply.
  • Negotiated contracts with suppliers to secure favorable terms and conditions for the company.
  • Coordinated daily operations to enhance workflow efficiency within the team.
  • Assisted in managing schedules and logistics for various projects and events.
  • Communicated with dispatch to ensure timely delivery of products and materials to customers' locations.
  • Resolved any conflicts between customers or drivers with dispatch staff.
  • Responded promptly to dispatch instructions regarding pickup times, delivery locations, routes, and special instructions.
  • Checked product quality against established standards before dispatch.
  • Assisted customers with product inquiries and service questions.
  • Resolved customer complaints through effective communication and problem-solving.
  • Maintained a positive attitude while handling high volumes of inquiries.
  • Developed strong customer relationships to encourage repeat business.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Collaborated with team members to prioritize urgent scheduling needs and changes.

Operations Manager

Fastenal
Clute, Texas
01.2019 - 04.2022
  • Managed daily operations to ensure efficient workflow and productivity.
  • Coordinated inventory management and supply chain processes effectively.
  • Oversaw safety compliance initiatives to promote a secure workplace.
  • Implemented process improvements for better resource allocation.
  • Led team meetings to discuss progress and address challenges promptly.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Managed scheduling, training and inventory control.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Maintained accurate records of accounts receivable transactions and reconciled discrepancies.
  • Managed customer payment schedules and coordinated follow-up communications.
  • Managed collections activity including contacting customers regarding past due balances and resolving billing disputes.
  • Interviewed potential participants to determine eligibility.

Customer Services Associate

Lowes Home Improvment
Lake Jackson, Texas
01.2018 - 01.2019
  • Assisted customers with product inquiries and service questions.
  • Guided customers in using online services and tools effectively.
  • Coordinated regular audits to ensure accuracy and compliance with inventory standards.
  • Implemented efficient storage solutions to maximize warehouse space and accessibility.
  • Developed inventory tracking procedures to enhance accountability and minimize discrepancies.

Education

High School Diploma -

Brazoswood Highschool
Clute, TX
06-2016

Associate of Science -

Brazosport Community College
Lake Jackson, TX

Skills

  • Solution coordination
  • Sales expertise
  • Excellent time management
  • Superior organizational skills
  • Documentation and reporting
  • Dependable
  • Relationship management
  • Exceptional customer service
  • Diligent work ethic
  • Proficient in all forms of communication
  • Planning and implementation
  • Scheduling optimization

Affiliations

  • In the process of publishing a poetry book.
  • Animal rescue and rehabilitation is a passion of mine.
  • Tutor students struggling with essay writing and reading comprehension.

Timeline

Inside Sales Representative

United Rentals
11.2022 - Current

Operations Manager

Fastenal
01.2019 - 04.2022

Customer Services Associate

Lowes Home Improvment
01.2018 - 01.2019

High School Diploma -

Brazoswood Highschool

Associate of Science -

Brazosport Community College

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