TORI TCHAD
Fort Worth
Summary
Strategic HR Leader with 15 years of expertise in enhancing organizational health and fostering inclusive workplaces. Collaborated with senior leaders to align people strategies with business objectives, boosting employee experience and driving effectiveness. Skills include performance management, organizational design, workforce planning, diversity and inclusion, and leadership coaching.
Overview
12
12
years of professional experience
Work History
Sr. HRBP – Fulfillment Center
Amazon
08.2023 - Current
- Partner with senior leaders to shape and implement People and Organizational strategies that strengthen team effectiveness, leadership capability, and long-term business outcomes.
- Translate business priorities into a cohesive people agenda, aligning talent, performance, and workforce planning mechanisms with organizational goals.
- Influence leaders through data-driven insights, strong business acumen, and a collaborative, solutions-oriented approach.
- Lead annual and mid-year talent processes, ensuring fair, consistent, and development-focused performance, promotion, compensation, and succession planning cycles.
- Coached directors and senior managers on leadership growth, onboarding, and alignment with Amazon’s leadership principles.
- Analyze people and business metrics to identify trends, diagnose root causes, and recommend systemic improvements that enhance employee experience and organizational health.
- Collaborated with PXT COEs (TM, TA, Compensation, ER, BR) to address builder sentiment, resolve escalations, and implement scalable people solutions.
- Led organizational design and workforce planning discussions to enhance clarity, structure, and future-readiness.
Senior Program Manager
Amazon
11.2021 - 12.2022
- Led the end-to-end strategy and execution of a Department of Labor–approved upskilling apprenticeship program, enabling hourly associates to transition into corporate roles.
- Placed 101 apprentices across 12 organizations (45% BLNA, 46% women) and achieved a 92% conversion rate (vs. 80% goal).
- Directed performance management, reporting, stakeholder engagement, vendor management, and ensured compliance with DOL regulations.
- Oversaw training provider selection, facilitated vetting, and managed ILT and CE training and cohort launch.
- Developed Alternative Off-boarding process to ensure equitable placement support for all apprentices.
HR Cases Manager / Regional Center Manager
Amazon
07.2019 - 11.2021
- Launched a self-service HR Cases program supporting 650k associates with a 98% 4-hour SLA (vs. 90% goal).
- Managed L3/L4 Case Consultants and Leads, maintaining a 90% SLA.
- Built a skilled team of 120 case consultants and leads to improve operational efficiency.
- Analyzed HR case trends and workflow data to identify opportunities for process improvement and risk mitigation.
- Cultivated partnerships with site HR teams and senior regional leaders to ensure consistency in HR operations.
- Led root-cause investigations and implemented action plans to reduce recurring issues.
- Created global dashboards that enhanced visibility of HR case metrics for senior leaders, facilitating informed decision-making.
- Spearheaded DE&I initiatives, developing a DEI playbook and organizing ADA Lunch & Learn and International Day of Sign Languages programming to promote inclusivity.
Pick Area Manager II (CMH2 – Non-Sort)
Amazon
10.2017 - 06.2019
- Led 60–80 Tier I associates and two Tier III associates, ensuring safety, quality, and on-time delivery.
- Streamlined pick path processes, enhancing picking rates by 12.7%.
- Lowered attrition by 4.5% within six months through targeted engagement strategies.
- Launched 'Cheers for Peers' recognition program, boosting peer recognition by 25%.
Associate Alliance Participant
Amazon
02.2017 - 09.2017
- Completed eight-month Employee Relations rotation to enhance employee engagement and leadership development.
- Trained 55 Process Assistants and 60 Area Managers in leadership programs to strengthen management capabilities.
- Mentored low-performing leaders, resulting in 50% improvement in OHR scores.
Pack Area Manager II (CMH2 – Non-Sort – New Launch)
Amazon
06.2016 - 01.2017
- Directed 80 associates in launching Gen-16 Non-Sort site and developing best practices.
- Led area operations to streamline processes across multiple fulfillment centers.
- Managed staffing levels and schedules to align workforce with operational demands.
- Developed training programs for new hires to ensure safety and productivity standards.
Distribution Operations Manager – Executive Group Leader
Target Distribution Center
Albany
03.2014 - 12.2015
- Achieved recognition as top-performing outbound team for production, safety, and quality.
- Streamlined workflow and staffing to save 500+ labor hours.
- Led 20+ team members and 20 temporary staff to achieve productivity, safety, and quality goals.
Education
Master of Business Administration (MBA) -
University of Phoenix
Columbus, OH01-2011
Bachelor of Business Administration (BA) - Project Management Concentration
DeVry University
Columbus, OH01-2009
Skills
- Talent management
- Succession planning
- People strategy
- Workforce planning
- Change management
- Organizational design
- Data analysis
- AI integration
- Executive coaching
- Employee relations
Websites
Training
- Lean Six Sigma Green Belt
- Supply Chain Management Series
- Project Management Training
- Root Cause Supervisor Training
Timeline
Sr. HRBP – Fulfillment Center
Amazon
08.2023 - Current
Senior Program Manager
Amazon
11.2021 - 12.2022
HR Cases Manager / Regional Center Manager
Amazon
07.2019 - 11.2021
Pick Area Manager II (CMH2 – Non-Sort)
Amazon
10.2017 - 06.2019
Associate Alliance Participant
Amazon
02.2017 - 09.2017
Pack Area Manager II (CMH2 – Non-Sort – New Launch)
Amazon
06.2016 - 01.2017
Distribution Operations Manager – Executive Group Leader
Target Distribution Center
03.2014 - 12.2015
Master of Business Administration (MBA) -
University of Phoenix
Bachelor of Business Administration (BA) - Project Management Concentration
DeVry University