Tori Telfer
Corona,CA
Summary
Seasoned Lead Front Desk Receptionist with significant experience in managing high-traffic reception areas. Strong ability to provide top-notch customer service, streamline administrative processes and maintain a welcoming environment for visitors. Known for exceptional organizational skills and keen attention to detail. Previous roles have involved improving efficiency of front desk operations, demonstrating strong problem-solving capabilities and enhancing overall guest satisfaction.
Overview
2
2
years of professional experience
Work History
Lead Front Desk Receptionist
Amazing Lash Studio
Redlands, CA
08.2024 - Current
- Greeted and welcomed guests to the office.
- Provided administrative support such as filing documents, photocopying, scanning and faxing.
- Maintained an organized front desk by organizing daily paperwork, scheduling appointments and managing incoming calls.
- Managed a multi-line phone system, answered inquiries and transferred calls accordingly.
- Updated client information in databases or contact management systems when needed.
- Responsible for handling cash payments from customers at the reception counter.
- Provided assistance with onboarding new employees by providing orientation materials and explaining company policies.
- Trained new hires on receptionist duties such as answering phones, greeting visitors.
- Conducted regular inventory checks of office supplies and ordered additional items when necessary.
- Signed for packages, recorded deliveries and distributed to personnel.
Retail Sales Associate
INOV8 Golf
Meridian, ID
01.2024 - 08.2024
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Organized displays to attract customers and promote sales.
- Tracked inventory levels throughout the day and restocked items as needed.
- Processed returned merchandise according to company policies.
- Completed transactions in an efficient manner while providing excellent customer service.
Sales Associate
H&M Company USAInc
Meridian , ID
12.2022 - 12.2023
- Greeted customers and provided exceptional customer service.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Attended weekly team meetings to review performance goals and objectives.
- Developed promotional strategies to increase sales volume.
- Scheduled shifts for fellow associates during peak traffic times.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
Certificate - Esthetician
Paul Mitchell School of Beauty
Boise, ID11-2022
High School Diploma -
Etiwanda High School
Rancho Cucamonga, CA06-2020
Skills
- Calendar Management
- File Management
- Workplace Safety
- Appointment Scheduling
- Correspondence typing
- Email and telephone decorum
- Telephone Etiquette
- Mail handling
- Clerical Support
- Spreadsheet tracking
- Complex Problem-Solving
- Listening Skills
References
References available upon request.
Timeline
Lead Front Desk Receptionist
Amazing Lash Studio
08.2024 - Current
Retail Sales Associate
INOV8 Golf
01.2024 - 08.2024
Sales Associate
H&M Company USAInc
12.2022 - 12.2023
Certificate - Esthetician
Paul Mitchell School of Beauty
High School Diploma -
Etiwanda High School
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