Summary
Overview
Work History
Education
Skills
Online business owner
Timeline
Generic

Tori Thomas

Newark,DE

Summary

Dedicated Executive professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Well-known for creating positive workplace culture and high-performing teams. Demonstrates Product expertise, including competitive offerings, pricing and market positioning. Proactive and meticulous with over 8 years of experience in customer service industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.

Overview

8
8
years of professional experience

Work History

Manager

Claires Stores Inc
12.2023 - Current
  • My day to day always consists of providing excellent customer service, marketing/targeting sales, solving all customer concerns, cash register, and more to ensure that customers experience is always successful.
  • Manage and motivate employees to be productive and engaged in work.
  • Accomplish multiple tasks within established timeframes.
  • Maintain professional, organized, and safe environment for employees and patrons.
  • Enhance customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximize performance by monitoring daily activities and mentoring team members.
  • Onboard new employees with training and new hire documentation.
  • Cross-train existing employees to maximize team agility and performance.
  • Open and close the store

Bank Processor

Citibank
03.2023 - 06.2023
  • Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.
  • Entered data into computer tracking system and filed paperwork according to procedures.
  • Increased productivity by effectively managing workload and prioritizing tasks.
  • Handled personal documents
  • Maintained accurate records and ensured timely completion of all necessary paperwork.
  • Received and reviewed incoming documents and materials.
  • Reduced errors with meticulous attention to detail and thorough review of documentation.
  • Contributed to the achievement of department goals through consistent high-quality work.

Warehouse Worker

Amazon
04.2021 - 01.2023
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Performed general housekeeping and cleaning tasks.
  • Consistently lifted materials weighing as much as 300 pounds.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • I handled a variety of tasks such as picking, packing, stocking, inbound, and outbound shipments.

Education

High School Diploma -

Delcastle Technical High School
Wilmington, DE
05.2019

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Management
  • Staff Training and Development
  • Customer Support
  • Computer skills
  • Microsoft office, Excel, Typing
  • Sales, Upselling, Marketing
  • Attention to Detail
  • Data entry experience

Online business owner

I own my own online business. I have my very own website allureeessentials.com where I sell Body Jewelry, Eyelashes, and Accessories.

Timeline

Manager

Claires Stores Inc
12.2023 - Current

Bank Processor

Citibank
03.2023 - 06.2023

Warehouse Worker

Amazon
04.2021 - 01.2023

High School Diploma -

Delcastle Technical High School

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Tori Thomas