Tori Thrash
Springdale,AR
Summary
Encouraging Leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Organized and detail-directed problem solver within a fast-paced workplace. Demonstrated ability to multitask and maintain quality to achieve company directives.
Overview
11
11
years of professional experience
Work History
Business Office Manager
SurgCenter Of Fayetteville
04.2024 - Current
- Improved workflow efficiency by streamlining office processes and implementing new software solutions.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Developed and maintained strong relationships with vendors, negotiating contracts for cost savings and improved service quality.
Regional Director of Business Development
ARTIC Services
10.2023 - 04.2024
- Generated new business with marketing initiatives and strategic plans.
- Managed diverse portfolio of accounts while maintaining exceptional levels of customer service satisfaction across all engagements consistently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Job File Coordinator
Servpro
07.2023 - 10.2023
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Monitored front areas so that questions could be promptly addressed.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
Consumer Relations Administrator
Tyson Foods
09.2021 - 05.2023
Lead Receptionist
Medical Associates of NWA
12.2018 - 09.2021
HR Solution Center Rep
J.B. Hunt Transportation
02.2018 - 10.2018
Front Desk
Santos Chiropractic
10.2017 - 02.2018
Customer Service Representative
First National Bank of NWA
01.2024 - 05.2017
Financial Service Representative/Wire Department Team Member
Arvest Bank
01.2013 - 01.2017
Education
High School Diploma -
Mena High School
Mena, AR05.2010
Some College (No Degree) - Business
Rich Mountain Community College
Mena, ARSkills
- Expert Customer Service
- Effective Communication
- Time Management Skills
- Proven Sales Management
- Customer Service Industry Knowledge
- Results Driven Professional
- Enthusiastic Team Player
- Experienced in Microsoft Office Suite
- Financial Planning
- Administrative Management
- Business Administration
- Payroll Administration and Timekeeping
Timeline
Business Office Manager
SurgCenter Of Fayetteville
04.2024 - Current
Customer Service Representative
First National Bank of NWA
01.2024 - 05.2017
Regional Director of Business Development
ARTIC Services
10.2023 - 04.2024
Job File Coordinator
Servpro
07.2023 - 10.2023
Consumer Relations Administrator
Tyson Foods
09.2021 - 05.2023
Lead Receptionist
Medical Associates of NWA
12.2018 - 09.2021
HR Solution Center Rep
J.B. Hunt Transportation
02.2018 - 10.2018
Front Desk
Santos Chiropractic
10.2017 - 02.2018
Financial Service Representative/Wire Department Team Member
Arvest Bank
01.2013 - 01.2017
High School Diploma -
Mena High School
Some College (No Degree) - Business
Rich Mountain Community College
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