Tori Tiller
Director Of Partnerships
Jacksonville,FL
Summary
Results-driven partnership leader with extensive experience in forging strategic alliances and driving business growth. Skilled in negotiation, relationship management, and cross-functional team leadership. Known for adaptability, strong communication, and collaborative approach to achieving organizational goals. Prepared to leverage proven expertise to enhance revenue initiatives and deliver impactful outcomes.
Overview
9
9
years of professional experience
Work History
Director of Partnership and Customer Experience
Fama Technologies, Inc.
Jacksonville, FL
06.2022 - Current
- Collaborated with senior management to develop strategic initiatives and long term goal, which led to a revamped Channel Sales strategy that increased our total revenue by four times within my first two and half years.
- Personal Account Management: Carries over $4M dollars in personal quota across our top 30 clients.
- Team Director: manage and scale a team of Partnership and Customer Experience Managers that handle over 50% of revenue, equaling over 200 customers, and all customer support related tickets which exceeds 500 every month
- Identified opportunities to improve business process flows and productivity, including Revenue Operations across partnerships and advising New Sales Operations
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction. Examples include Introducing the first ever Fama forecast spreadsheet with client MoM and YoY activity for Operations and Sales team within my first 30 days of work, establishing the entire Ossa transition for over 150 clients in less than 6 weeks, including data management, onboarding and training, and support post transition
- API Management and technical transitions and larger partnerships across all partners
- Supported strategy for SI acquisition, including executing contracts for over 200 customers in one day, lead all onboarding for all customers, training team members, and API and technical transition
- Streamlined internal software needs including CX software (Zendesk) and Contract Software (PandaDocs) which created over $20,000 in cost-savings and reduced internal efforts by 25%
- Collaborated cross-functionally with Marketing for content and sales enablement, Sales for training and consultation on deals and clients, Product for platform transitions and product feedback, and Operations for client leadership, forecasting, and other day-to-day needs
- Advised and lead conference efforts across PBSA and HRTech for brand management and influence within our space
- Produced standardized pricing for the first time in company history
Business Development and Channel Sales Manager
Shipt, Inc.
Jacksonville, FL
06.2021 - 06.2022
- Generated new business with marketing initiatives and strategic plans of Shipt4Work, an HR Benefits Subscription service, including sales efforts like cold-calling, email campaigns, and conference strategy.
- Negotiated and closed long-term agreements with new clients in assigned territory and increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
- Visa Partnership: worked cross-functionally as associate business lead, including reporting, large scale growth of the partnership with Financial Institution, advised on Marketing and Product decisions, and controlled accounts and card issuers from a channel success lens
- Sustained and generated growth for Gift Cards, including launching thirteen new affiliate partnerships in two quarters which was 650% of my goal
- Devised and launched new promotional ideas and goals around partnership marketing
- Coached junior team members in effective sales techniques, fostering a high-performance culture within the organization.
- Other Duties: Project management, product consulting, marketing ideation, marketing and data creation support, account management, and sales
Account Executive
BreezyHR
Jacksonville, FL
02.2019 - 06.2021
- Influenced growth & scaling strategy for customer success, sales & product team alignment from startup to $30m acquisition with one of the fastest, highest rated ATS SaaS platforms in the world
- Connected with over 120 new clients monthly, daily qualifying leads and scheduling about 8-10 meetings a day for our ATS Subscriptions
- Generated $500k/year in new SMB business annually (100% Quota in 2019 and 2020) for varying subscription ACV's (both self-signups and contract custom accounts)
- Provided sales forecasts within 85% accuracy each quarter and each year for long-term strategic planning.
- Contributed long-term sales strategy ideas to team to promote continuing business success.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Lead sales team in achieving quarterly goals by providing coaching, training, and support as required.
- Leveraged CRM to collect, organize, and manage sales data and customer information.
- Other duties include: strategizing sales processes and future growth, daily customer support on our live chat, and weekly live demonstrations
Inside Sales Manager
Hueman Executive Search
Jacksonville, FL
08.2018 - 02.2019
- Pioneered lead and relationship management processes for current and potential clients, maintained and exceeded 50 cold calls and emails a day
- Managed and carried my own quota, coached recruiters on developing and growing business through cold-calling, email campaigns, and market research.
- Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Collaborated with cross-functional teams to develop targeted marketing campaigns that drove lead generation and conversion rates.
- Trained new inside sales representatives, resulting in improved team performance and increased sales results.
Program Director
Boosterthon Funrun
Kansas City, MO
08.2016 - 01.2018
- Program Leader 2016-2017
- As the new leader of a failing territory in NE Florida, I took over Tallahassee and created the healthiest city in our division and revamped the entire territory
- I was named in the top 10 in the country for national business, including number 1 for new sales support and winning a new sales competition.
- Trained over 20 employees with virtual tools and training decks; lead all training initiatives in two separate cities from planning, execution, and ongoing needs
- Counseled clients on maximizing financial results with industry expertise, enhanced customer experiences through enthusiasm and excellent customer service, executed twenty fundraising campaigns, which included project management, event planning, and marketing solutions while developing a love for 'surprise and delight' customer service
- Utilized Salesforce and Microsoft Suite
Education
Graduate Certificate - Strategic Leadership and Management
UNIVERSITY OF ILLINOIS URBANA-CHAMPAIGN
Jacksonville, FL 01.2022 - 1 2023
Bachelor of Science - Family and Child Sciences
FLORIDA STATE UNIVERSITY
Tallahassee, FL 01.2012 - 1 2016
Skills
Customer engagement
Strategic planning
Sales management
Data-driven decision making
Product positioning
Proposal development
Competitive intelligence
Teamwork and collaboration
Problem-solving abilities
Team building and onboarding
Websites
Timeline
Director of Partnership and Customer Experience
Fama Technologies, Inc.
06.2022 - Current
Graduate Certificate - Strategic Leadership and Management
UNIVERSITY OF ILLINOIS URBANA-CHAMPAIGN
01.2022 - 1 2023
Business Development and Channel Sales Manager
Shipt, Inc.
06.2021 - 06.2022
Account Executive
BreezyHR
02.2019 - 06.2021
Inside Sales Manager
Hueman Executive Search
08.2018 - 02.2019
Program Director
Boosterthon Funrun
08.2016 - 01.2018
Bachelor of Science - Family and Child Sciences
FLORIDA STATE UNIVERSITY
01.2012 - 1 2016
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