Summary
Overview
Work History
Education
Skills
Education
Timeline
Generic
Tori Tumpkin

Tori Tumpkin

Montgomery

Summary

Experienced in effectively handling customer interactions and promptly resolving issues. Utilizing strong communication skills and empathy to build lasting customer relationships. Proven track record of maintaining high levels of customer satisfaction and fostering loyalty. Professional with a strong background in customer interactions and service solutions. Expertise in conflict resolution, communication, and problem-solving, ensuring consistent customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach. Dedicated to meeting both customer and organizational goals.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Rentokil Initial
03.2023 - Current
  • Review over 100 existing orders and accounts per day
  • Deactivate up to 80 accounts with known fraud per month
  • Deny and refund over 40% of orders based on metrics and purchase history.

Healthcare Customer Service Representative

Teleperformance
03.2022 - 10.2023
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.

Teacher

Providence Learning Academy
01.2022 - 01.2023
  • Taught children from ages 1-3 years of age
  • Maintained a clean safe environment
  • Managed time and routines
  • Planned curriculum and implemented lessons.

Childcare Worker

Boys And Girls Club
06.2015 - 09.2016
  • Maintained a safe and clean environment for the children by adhering to health and safety protocols.
  • Established rapport with parents during pick-up and drop-off times, fostering open lines of communication.
  • Enhanced children''s social skills by facilitating group activities and promoting positive interactions.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.

Education

Associate of Applied Science - Early Childhood Education

Bryant & Stratton College - Remote

Early Childhood Education Diploma - Early Childhood Education

Bryant And Stratton College - NY
04.2024

High School Diploma -

Park-Crossing High School
05.2018

Skills

  • Great Communicator
  • Advanced Computer Skills in Multiple applications included (Word, Excel & PowerPoint)
  • Leadership skills able to guide and lead projects in a productive organized manner
  • Time management skills able to complete tasks and projects before deadlines
  • Customer Service
  • Problem-solving
  • Classroom Management
  • Lesson Planning
  • Motivating students
  • Student Engagement
  • Parent-Teacher Communication
  • Positive Role Model and Mentor
  • Child Development
  • Patience and Empathy
  • Cleaning and sanitizing
  • Recreational Activities
  • Health and Wellness Promotion
  • Early Childhood Education
  • Child Nutrition

Education

true

Timeline

Customer Service Representative

Rentokil Initial
03.2023 - Current

Healthcare Customer Service Representative

Teleperformance
03.2022 - 10.2023

Teacher

Providence Learning Academy
01.2022 - 01.2023

Childcare Worker

Boys And Girls Club
06.2015 - 09.2016

Early Childhood Education Diploma - Early Childhood Education

Bryant And Stratton College - NY

High School Diploma -

Park-Crossing High School

Associate of Applied Science - Early Childhood Education

Bryant & Stratton College - Remote
Tori Tumpkin