Tori Warner
Clayton,NJ
Summary
Experienced with leading customer service teams to deliver top-tier support. Utilizes effective communication and problem-solving skills to enhance customer satisfaction. Track record of fostering team collaboration and maintaining service quality.
Professional in customer service with strong focus on team collaboration and achieving results. Skilled in conflict resolution, communication, and managing team performance. Reliable and adaptable, ensuring seamless operations and customer satisfaction in dynamic environments. Prepared to lead and support team to meet and exceed goals.
Overview
14
14
years of professional experience
Work History
Customer Service Supervisor (CSS)
Wawa
08.2017 - Current
- Maintain and run a beautifully busy store for 10 hours a day
Medical Assistiant
J&T Behavioral Health and Counseling Services
02.2017 - 07.2017
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Medical Assistant
Wedgewood Americana
02.2012 - 01.2017
- Supervise residences (Up to 72 residences at a time)
- Dispense medications to residents
- Help residents with day-to-day tasks
- Answering calls from the pharmacy, Doctor's office, hospitals, and family members
- Fax information needed for pharmacy, Doctor's office, hospitals, and family members
- Transporting residents to doctor appointments
- Stock all cabinets and closest with supplies
- Put away inventory each week
Customer Service Assistant
Wawa
11.2013 - 03.2014
- Cashier
- Food and beverage service worker and preparation
- Fuel associate
- Transact cash, credit, and debit for customers
- Balance and reconcile cash for two registers
- Stock and refill supplies
- Stocked freezers and coolers
Assistant Shift Manager
Slacks Hoagie Shack
06.2011 - 02.2012
- Supervise three (3) associates
- Transact cash, credit, and debit for customers
- Balance and reconcile cash for two registers
- Stock and refill supplies
- Answer multiple incoming telephone lines
Education
Rowan College At Gloucester County
Sewell, NJPennco Tech
Blackwood, NJ02-2012
High School Diploma -
Delsea Regional High School
Franklinville, NJ06-2011
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Team building and leadership
- Decision-making
- Team leadership
- Training and mentoring
- Customer relations
- Team development
- Work prioritization
- Positive and constructive feedback
- New hire training
- Relationship building
Timeline
Customer Service Supervisor (CSS)
Wawa
08.2017 - Current
Medical Assistiant
J&T Behavioral Health and Counseling Services
02.2017 - 07.2017
Customer Service Assistant
Wawa
11.2013 - 03.2014
Medical Assistant
Wedgewood Americana
02.2012 - 01.2017
Assistant Shift Manager
Slacks Hoagie Shack
06.2011 - 02.2012
Rowan College At Gloucester County
Pennco Tech
High School Diploma -
Delsea Regional High School
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