Tori Wheeler
Valdosta,GA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
13
13
years of professional experience
Work History
Patient Access Service Rep 1
South Georgia Medical Center
Valdosta, Ga, GA
10.2024 - Current
- Managed scheduling for inpatient and outpatient procedures to enhance operational efficiency.
- Oversaw complete patient registration process, ensuring compliance with regulations.
- Ensured HIPAA compliance through accurate handling of sensitive patient information.
- Verified insurance benefits and entered patient demographics and financial data accurately.
Administrative & Construction Assistant
Wheeler Construction
Valdosta, Ga
10.2021 - 10.2024
- Managed administrative tasks while actively assisting in project coordination and scheduling for a small construction team.
- Coordinated daily activities, communicated project updates to team members and clients, and ensured projects stayed on schedule and within budget.
- Provided hands-on support to construction crews with material procurement, inventory management, and project logistics.
- Coordinated deliveries and maintained inventory levels to support ongoing project needs.
Customer Service Representative
Beall’s Outlet
Valdosta, Ga
04.2014 - 10.2021
- Delivered exceptional customer assistance in fast-paced retail environment, maintaining composure and professionalism.
- Navigated multiple systems to ensure efficient and accurate service delivery.
- Collaborated with team members to achieve sales targets and fulfill store objectives.
Server
Mama June’s Restaurant
Valdosta, Ga
08.2012 - 12.2013
- Assessed the needs of each table and promptly resolved any inquiries or issues, adapting to diverse customer preferences and requirements.
- Managed multiple tasks simultaneously, including taking orders, processing payments, and addressing customer concerns, to ensure timely and accurate service.
- Completed additional tasks as assigned, demonstrating flexibility and adaptability to meet shifting business needs.
Education
Associate of Radiologic Science Degree -
Wiregrass Ga Technical College
GA01.2019
Skills
- De-escalation Techniques
- Adaptability
- Customer Service
- Security Adherence
- Medical Terminology
- Empathy and Patience
- Attention to detail
- Multitasking
- Microsoft Excel
- Analytical Skills
- Problem Solving
- Marketing and Advertising
- PC and Windows literacy
- Extensive knowledge of insurance
- Insurance verification
- Patient registration
- HIPAA compliance
- Scheduling procedures
- Communication skills
- Attention to detail
- Time management
- Healthcare systems
- Trained to work on EPIC
- Payment processing
- Phone and email etiquette
- Healthcare systems navigation
- Teamwork and collaboration
Timeline
Patient Access Service Rep 1
South Georgia Medical Center
10.2024 - Current
Administrative & Construction Assistant
Wheeler Construction
10.2021 - 10.2024
Customer Service Representative
Beall’s Outlet
04.2014 - 10.2021
Server
Mama June’s Restaurant
08.2012 - 12.2013
Associate of Radiologic Science Degree -
Wiregrass Ga Technical College