Tori White
Baton Rouge,LA
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Assistant
Lake After Hours
06.2021 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Traveling Medical Technician
Retina & Vitreous Of Louisiana
10.2020 - 03.2021
- Assessed new protocols and equipment for relevance and helped implement chosen updates.
- Summarized test results and activities for management via verbal updates or written reports.
- Troubleshot problems with equipment and recalibrated devices or brought serious concerns to supervisor for handling.
- Set up, maintained and verified sterility of lab equipment and tools.
- Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
- Maintained patient confidence and protected hospital by keeping information confidential.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
Team Lead
Dollar General
10.2018 - 01.2020
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Designed strategic plan for component development practices to support future projects.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Cashier
CVS Pharmacy
06.2018 - 10.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Worked with floor team and managers to meet wide range of customer needs.
Sales Associate
Old Navy
04.2016 - 01.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
LA Transfer Degree - Social Work, Drug And Alcohol Counseling
Baton Rouge Community College
Baton Rouge, LACertificate - Medical Assisting
Fortis College
Baton Rouge, LA10.2020
High School Diploma -
East Ascension High School
Gonzales, LA05.2018
Skills
- Data Entry
- Payment Collection
- Medical Terminology
- Medical Billing
- Patient-Focused Care
- Patient Scheduling
- HIPAA Compliance
- Procedure Assistance
- Medical Procedures
- Specimens Collection and Processing
- Direct Patient Care
- Simple Dressings
- Orthopedic Splints
- Specimen Collection
- BAT technician
Certification
- Certified BAT
- CPR Certified
Externship
After completing all of my required hours at Fortis, I've completed 160 hours at The Bone and Joint Clinic in Baton Rouge.
References
Available at request
Timeline
Medical Assistant
Lake After Hours
06.2021 - Current
Traveling Medical Technician
Retina & Vitreous Of Louisiana
10.2020 - 03.2021
Team Lead
Dollar General
10.2018 - 01.2020
Cashier
CVS Pharmacy
06.2018 - 10.2018
Sales Associate
Old Navy
04.2016 - 01.2018
LA Transfer Degree - Social Work, Drug And Alcohol Counseling
Baton Rouge Community College
Certificate - Medical Assisting
Fortis College
High School Diploma -
East Ascension High School
- Certified BAT
- CPR Certified
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