Tori White
Waxahachie ,TX
Summary
Dynamic Shift Manager with a proven track record at Buffalo Wild Wings, excelling in employee training and customer service. Enhanced sales through innovative promotional strategies and fostered a motivated team environment. Skilled in cash handling and decision-making, consistently delivering exceptional dining experiences while ensuring operational efficiency. With a background in managing team schedules, resolving conflicts, and ensuring operational efficiency. Proven ability to streamline processes and improve staff productivity. Demonstrated leadership and communication skills in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Shift Manager
Buffalo Wild Wings
06.2025 - Current
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained new staff on menu offerings, service standards, and safety protocols.
- Implemented promotional strategies to increase sales during peak hours.
- Monitored employee performance and provided constructive feedback for improvement.
- Resolved customer complaints swiftly to enhance overall dining experience.
- Promoted a positive work environment through open communication and constructive feedback.
Server
Buffalo Wild Wings
07.2024 - 06.2025
- Provided exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted in training new servers on menu items and operational procedures.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Teacher
The Learning Experience
08.2022 - 09.2023
- Developed engaging lesson plans aligning with curriculum standards.
- Fostered positive classroom environment promoting student participation and collaboration.
- Implemented effective assessment methods to evaluate student progress and understanding.
- Collaborated with parents and guardians to support student development and address concerns.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
Supervisor
First Convenience Bank
01.2021 - 08.2022
- Trained new employees on operational procedures and best practices, enhancing team performance.
- Monitored inventory levels and coordinated restocking efforts to maintain optimal supply availability.
- Implemented process improvements that reduced downtime and increased productivity across shifts.
- Conducted regular performance evaluations, providing constructive feedback to enhance employee development.
- Collaborated with management to develop training materials aimed at improving staff competencies.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Server
Joe's Crab Shack
01.2020 - 08.2022
- Handled customer inquiries and resolved issues to enhance dining experience.
- Processed transactions efficiently using point-of-sale systems for accurate billing.
- Monitored inventory levels, restocking supplies as needed during service hours.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Head Bartender
The Double Shoe
01.2018 - 04.2020
- Supervised bartending staff to ensure adherence to quality standards and service protocols.
- Created unique cocktail recipes, enhancing customer experience and driving repeat patronage.
- Trained new bartenders in mixology techniques and customer service best practices, fostering team development.
- Implemented promotional events, increasing foot traffic and sales during peak hours.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
Education
High School Diploma -
Santa Fe High School
Santa Fe, TX05-2019
Skills
- Cash handling
- Decision-making
- Employee training
- Staff motivation
- Team development
- Staff development
- Punctual and reliable
- Customer service focus
- Energetic and enthusiastic
- Quality assurance
Timeline
Shift Manager
Buffalo Wild Wings
06.2025 - Current
Server
Buffalo Wild Wings
07.2024 - 06.2025
Teacher
The Learning Experience
08.2022 - 09.2023
Supervisor
First Convenience Bank
01.2021 - 08.2022
Server
Joe's Crab Shack
01.2020 - 08.2022
Head Bartender
The Double Shoe
01.2018 - 04.2020
High School Diploma -
Santa Fe High School