Summary
Overview
Work History
Education
Skills
Timeline
Generic
Toria Adams

Toria Adams

Oskaloosa

Summary

Dynamic professional with extensive experience in customer service and training, notably at Starbucks. Proven ability to enhance operational efficiency and foster strong customer relationships. Skilled in effective multitasking and attention to detail, consistently delivering high-quality service while managing team workflows. Committed to achieving goals and exceeding expectations in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Horse Trainer and Instructor

Self Employed Web
San Diego
02.2017 - 02.2019
  • Trained and rode horses across wide age range and exhibited excellent horse handling skills.
  • Developed individualized training plans for each horse based on experience level and needs.
  • Communicated with owners regarding progress and any changes needed to the training plan.
  • Exercised horses regularly using various methods such as lunging, trail riding, cross-country jumping courses.
  • Monitored the progress of each horse in training to ensure goals were met.
  • Fostered relationships with customers by providing excellent customer service during lessons and events.
  • Instructed riders on proper riding techniques for different types of horses.
  • Attended meetings, training and activities to enhance skills and credentials.
  • Evaluated performance of students and made provisions to meet learning needs.

Barista

Starbucks
San Marcos
06.2016 - 02.2017
  • Provided exceptional customer service in a fast-paced environment.
  • Operated point-of-sale system for accurate order processing.
  • Assisted in training new baristas on beverage preparation techniques.
  • Created a welcoming atmosphere for customers through friendly interactions.
  • Collaborated with team members to enhance workflow efficiency during peak hours.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Operated cash registers to process customer payments.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Prepared high-quality beverages according to company recipes and standards.

Barista Shift Lead

Better Buzz Coffee
San Marcos
05.2015 - 02.2016
  • Led daily operations and managed barista workflows during shifts.
  • Trained new baristas on beverage preparation and customer service standards.
  • Ensured compliance with food safety and sanitation regulations in the café.
  • Collaborated with team members to create a positive work environment.
  • Assisted customers with menu selections and resolved service issues promptly.
  • Oversaw inventory management and restocked supplies to maintain efficiency.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Greeted guests with pleasant smile and superior customer service.
  • Trained new baristas on proper procedures for making drinks, handling cash transactions, and cleaning duties.
  • Performed opening and closing tasks such as setting up equipment and cashing out registers at the end of the shift.

Education

High School Diploma -

Escondido Charter High School
Escondido, CA

Skills

  • Customer communication
  • Communication skills
  • Attention to detail
  • Professional demeanor on telephone
  • Effective multitasking
  • Customer service
  • Data entry
  • Time management
  • Operational efficiency
  • Strong work ethic
  • Calendar management

Timeline

Horse Trainer and Instructor

Self Employed Web
02.2017 - 02.2019

Barista

Starbucks
06.2016 - 02.2017

Barista Shift Lead

Better Buzz Coffee
05.2015 - 02.2016

High School Diploma -

Escondido Charter High School

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