Toria Arkeketa
Atlanta,GA
Summary
Devoted legal support worker brings great people skills, attention to detail and organized approach to managing high workloads. Great at managing time and advanced with word processing software, legal database research and digital recordkeeping systems. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
Work History
Database Coordinator
KREVOLIN & HORST, LLC
Atlanta, GA
10.2017 - Current
- Assists in the collection, processing, review, analysis and production of electronically stored information
- Assesses client's electronically stored information and helps create ESI preservation procedures
- Uses technology to facilitate discovery with a proficiency in iPro Eclipse SE document management system
- Experience with internal law firm document management systems such as Worldox
- Creation of user guides for the firms document management system and training of new hires
- Tested programs and databases to identify issues and make necessary modifications.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Collaborated with team members to develop, identify and accomplish assigned goals and objectives.
- Performed independent analysis and provided recommendations to overcome project obstacles.
- Provided team with coaching and direction.
- Maintained litigation database and document organization for civil cases.
- Collected data from client media and physical sources to prepare for litigation.
- Uploaded data into iPro Eclipse, CS Disco or Everlaw for review and pre-processing.
- Produced documents and created audio and visual media for presentation.
- Used document review tools to discover and inspect records.
- Offered tech support to over 20 paralegals and attorneys.
- Provided key administrative assistance to senior management.
- Created custom fields in record keeping documents to allow for repeat use as master documents.
- Closely collaborated with project members to identify and quickly address problems.
- Set up and controlled user profiles and access levels for each database segment to protect important data.
- Modified existing databases to meet unique needs and goals determined during initial evaluation and planning process.
Administrative Assistant
KREVOLIN & HORST, LLC
Atlanta, GA
08.2016 - 09.2017
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Helped with intake of new clients and materials by setting up files and documenting important information.
- Maintained organized office and case-specific paper and digital files for easy tracking and retrieval.
- Prepared drafts of forms, letters and agreements for legal staff use.
- Scheduled and coordinated meetings between legal teams and clients.
- Kept office efficient and organized by managing tasks such as supply restocking and general upkeep without oversight.
- Generated pleadings and other legal documents for review by attorneys and paralegals.
- Processed expense reimbursements and updated Orion accounts with current information.
- Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
- Completed document revisions, court document filings, travel arrangements and client billing.
- Monitored office supplies to order and replenish stock when necessary.
- Performed accounting activities by preparing expense reports, purchase orders and invoices.
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Orion software.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Oversaw bookkeeping and accounting systems and entered data into systems accurately.
- Input financial data and produced reports using Orion.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Prepared daily closing entries for detailed reporting and recordkeeping.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
Front Desk Receptionist
KREVOLIN & HORST, LLC
Atlanta, Georgia
01.2015 - 07.2016
- Confirmed appointments, communicated with clients and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Supported various administrative duties by proofreading, transcribing and invoicing.
Small Business Owner
Redland Creative LLC
Atlanta, GA
11.2020 - Current
- Promoted business via social media to generate leads and maximize brand identity.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Devised processes to boost long-term business success and increase profit levels.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Drafted invoices for completed work.
- Managed content across multiple platforms for widest audience reach.
Game Advisor
Gamestop
Snellville, GA
10.2013 - 01.2016
- Answered product questions, offering troubleshooting and advice before and after purchase.
- Recommended gaming merchandise and accessories based on custom requirements.
- Provided information about different game system costs, features and drawbacks.
- Organized games according to corporate plans for regular displays and special promotions.
- Assisted customers with locating desired games.
- Tested consoles in order to provide complete information to customers.
- Offered comparative analysis between games and system platforms to assist purchase decisions.
- Maintained clean and orderly store throughout work shift.
- Operated cash register, capably transacting sales, returns, refunds and exchanges.
- Played games to understand nuances and gain gaming knowledge for customer recommendations and playing tips.
Bookseller/Barista
Barnes & Noble
Snellville, GA
11.2012 - 01.2014
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Recovered sales floor by picking up items, shelving books and product and straightening bookshelves and tables.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Applied interpersonal and communication skills to establish selling relationship with customers.
- Processed information and merchandise through POS register system.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Wrapped, boxed and weighed bakery department products.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Prioritized drink requests while managing interruptions.
Bookseller
Brace Books & More
Ponca City, OK
09.2010 - 01.2012
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Recovered sales floor by picking up items, shelving books and product and straightening bookshelves and tables.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prioritized helping customers over completing other routine tasks in store.
- Supported loss prevention goals by monitoring shopper behavior.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Greeted customers, helped locate merchandise and suggested suitable options.
Education
Associate of Arts - Communications
NORTHERN OKLAHOMA COLLEGE
Tonkawa, OK2018
Associate of Science - Social Sciences
NORTHERN OKLAHOMA COLLEGE
Tonkawa, OK2018
Skills
- Accounts Payable and Accounts Receivable
- Data Imports
- Administrative Duties
- Office Organization
- Account Changes
- Complex Problem-Solving
- Data Entry Accuracy
- Critical and Creative Thinking
- Database Searching
- Reading Comprehension
- Discovery and Document Review
- Online Databases
- Document Preparation
- Electronic Discovery
- Social Perceptiveness
- Transcribing Documents
- Organization and Administration
- Strong Communication and Interpersonal Skills
- Adaptable and Flexible
- Excellent Written Communication
- Computer Proficiency and Microsoft Office
- Customer Assistance
- Goal-Driven
Additional Information
Enrolled member of the Ponca Tribe of Oklahoma. Also, Jiwere-Nutachi (Otoe-Missouria), Buffalo Clan.
Timeline
Small Business Owner
Redland Creative LLC
11.2020 - Current
Database Coordinator
KREVOLIN & HORST, LLC
10.2017 - Current
Administrative Assistant
KREVOLIN & HORST, LLC
08.2016 - 09.2017
Front Desk Receptionist
KREVOLIN & HORST, LLC
01.2015 - 07.2016
Game Advisor
Gamestop
10.2013 - 01.2016
Bookseller/Barista
Barnes & Noble
11.2012 - 01.2014
Bookseller
Brace Books & More
09.2010 - 01.2012
Associate of Arts - Communications
NORTHERN OKLAHOMA COLLEGE
Associate of Science - Social Sciences
NORTHERN OKLAHOMA COLLEGE
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