Toria Echols
Cordova,TN
Summary
Dedicated, skilled professional with versatile background managing daily operations, leading and supervising, providing administrative support and promoting and ensuring strong customer relations in business initiatives. STRENGTHS : Effective Leader with expertise developing teams for greatest productivity -Highly skilled communicator; establish rapport with both clients and colleagues and Motivate individuals to achieve organizational objectives and generate business Motivated, energetic, and results driven; excel in fast paced environments -Resolve employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line Working knowledge of various computer software applications including MS Word, Excel, PowerPoint, Outlook and quickly learn job/industry specific packages.
Overview
24
24
years of professional experience
Work History
Store Training Manager/ Bench District Manager
Dollar General Corporations
Cordova, Tennessee
11.2018 - Current
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Prepared annual budget, scheduled expenditures, and analyzed variances.
- Supported store opening by setting up office space, equipment and POS systems.
- Supervised and effectively trained New employees to decrease process lags and boost productivity.
- Drove and maintained solid operational processes, Store Manager, SMC, external District Manager at store level. Inventory management and inventory rationalization
- Hired, delegated and reviewed sales staff performance and provided comprehensive coaching in all faces.
- Saved cost by implementing cost-saving initiatives that addressed long-standing problems
Store Manager
FAMILY DOLLAR
Memphis, Tennessee
01.2017 - Current
- Provides leadership, sales management and customer service in all aspect of managing a Family Dollar store
- Responsible for building strong teams to support the communities we serve
- Added value that drives results of business operations Leading/Development of Store Associates
- Drive results of business operations Leading/Development of Store Assistant Managers driving sales
- Leading Great Customer Service and team building
- Asset Management that bring relevant solution to the business
Supervisor of Events
CROSSMARK
Memphis, Tennessee
01.2010 - 01.2017
- Responsible for management of effective, quality event execution in an assigned territory
- Audit, train and coach Event Specialists on proper team compliance measurements
- Directly supervise employees in all initiatives, hold high standards, share best practices, develop event execution skills and knowledge, and drive productivity
- Monitor and manage expense metrics such as payroll to maximize territory contribution
- Maintain strong working relationship with field support, recruiting and client services
- Inspect company equipment, ensure proper maintenance, and facilitate operational compliance with Federal, State, and Local laws and regulations as they pertain to sampling and marketing of alcohol.
Loan Officer
AMERICAN FIRST MORTGAGE/ HAYES HOMES & REALTY
Memphis, Tennessee
01.2004 - 01.2013
- Originated mortgages for home purchases, refinance and new home construction
- Reviewed loan packages for preliminary approval in accordance with internal guidelines
- Submitted well-structured loan packages with required documentation to underwriting
- Analyzed all fees and settlement costs to ensure proper costs at closing
- Met education and state requirements required to maintain TN and MS licenses
Education
High School Diploma -
Hamilton High School
Memphis, TN05.1982
Skills
- Training Management
- Verbal and Written Communication
- Employee Motivation
- Goal Setting
- Quality Assurance
- Budget Control
- Decision Making
- Staff Scheduling
- Policy Development and Enforcement
- Recruitment and Hiring
- Focus and Follow-Through
- Money Handling
- Multitasking and Prioritization
Timeline
Store Training Manager/ Bench District Manager
Dollar General Corporations
11.2018 - Current
Store Manager
FAMILY DOLLAR
01.2017 - Current
Supervisor of Events
CROSSMARK
01.2010 - 01.2017
Loan Officer
AMERICAN FIRST MORTGAGE/ HAYES HOMES & REALTY
01.2004 - 01.2013
High School Diploma -
Hamilton High School
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