Summary
Overview
Work History
Education
Skills
Additional Information
References
Timeline
Generic

Toria Johnson

Lewisville

Summary

Detail-oriented and adaptable professional with hands-on experience in clerical support, document management, and administrative operations. Skilled in invoice processing, data entry, and maintaining accurate records in fast-paced office environments. Known for resolving discrepancies efficiently, supporting cross-functional teams, and delivering excellent internal and external customer service. A strong communicator and quick learner, committed to supporting smooth daily operations and contributing to an organized, collaborative workplace.

Overview

3
3
years of professional experience

Work History

Lockbox Remittance Processor

City Staffing
Lewisville
05.2024 - 04.2025
  • Processed over 200+ sensitive financial documents daily, maintaining 100% accuracy and compliance with company billing and documentation standards.
  • Reduced processing time by 15% through streamlined workflows and meticulous file management.
  • Generated reports, filed records, and prepared correspondence to support invoice tracking and audits.

Broker Operations Specialist

Lasalle Network
Remote
10.2023 - 02.2024
  • Audited reports and identified data discrepancies, improving billing accuracy across client accounts.
  • Maintained up-to-date billing databases and ensured HIPAA compliance in documentation.
  • Developed internal processes to align with legal and financial standards, reducing compliance risks.

Customer Service Representative

MCI
Dallas
04.2023 - 09.2023
  • Resolved billing-related inquiries with a 98.3% satisfaction rate by providing prompt, client-focused service.
  • Handled escalated calls and negotiated payment arrangements to support account resolution.
  • Maintained accurate financial data across multiple customer systems.

Collections Agent

Southwest Credit Systems
Carrollton
01.2023 - 04.2023
  • Contacted 220+ account holders daily to resolve overdue balances, consistently exceeding recovery goals.
  • Negotiated payment plans and addressed billing disputes while adhering to fair debt collection practices.
  • Maintained accurate documentation to support auditing and regulatory compliance.

Office Associate

Prairie View A&M University
Prairie View
05.2022 - 12.2022
  • Managed financial and academic data entry using Excel and FAMUS software.
  • Verified records and generated reports to support office billing and administrative functions.
  • Monitored inventory and documented variances to optimize cost control processes.

Education

Bachelor of Science - Psychology

Prairie View A&M University
Prairie View, Tx
12.2022

High School -

Hebron High School
Carrollton, Tx
05.2018

Skills

  • Attention to Detail
  • Administrative Support
  • Financial Documentation
  • Compliance
  • Customer Service
  • Data Accuracy
  • Records Accuracy
  • Microsoft Office Suite
  • HIPAA & Regulatory Compliance
  • Proficient Analytical & Organizational Skills
  • Database & File Management
  • Data entry

Additional Information

English, Native Proficiency, Spanish, Novice Proficiency, Principles of Education and Training, Human Growth and Development

References

References available upon request.

Timeline

Lockbox Remittance Processor

City Staffing
05.2024 - 04.2025

Broker Operations Specialist

Lasalle Network
10.2023 - 02.2024

Customer Service Representative

MCI
04.2023 - 09.2023

Collections Agent

Southwest Credit Systems
01.2023 - 04.2023

Office Associate

Prairie View A&M University
05.2022 - 12.2022

Bachelor of Science - Psychology

Prairie View A&M University

High School -

Hebron High School

Similar Profiles

CREATE PROFILE