Summary
Overview
Work History
Education
Skills
References
Timeline
AssistantManager
Toria-Lee Stewart-Potter

Toria-Lee Stewart-Potter

Columbus,Ohio

Summary

To reflect the organization’s mandate of excellence by providing dependable service in a courteous and efficient manner, while acquiring invaluable work experience. A dedicated professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

14
14
years of professional experience

Work History

Night Auditor

Best Western Plus Hotel
06.2021 - 11.2021
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Kept accurate records of customer support interactions using defined methods and tools.

Deposit Processing Teller

Guardsman Armoured Ltd.
06.2013 - 06.2021
  • Ensure the accurate transition and placement of customers deposits
  • Ensure all Teller and end of day transactions are balanced
  • Dispatch end of day reports
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Handled various accounting transactions.
  • Conducted regular proof work and followed up on chargebacks and deposit corrections.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Examined tellers' reports of daily transactions for accuracy.
  • Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
  • Onboarded new employees with training and new hire documentation.
  • Maximized performance by monitoring daily activities and mentoring team members.

Customer Service Representative

Vistaprint Ja. Ltd
01.2009 - 01.2011
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's database.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Supervisor

China Export Trading Co. Ltd
02.2006 - 01.2009
  • Customer Service
  • Data Entry
  • Preparation of pertinent documents
  • Filing and record keeping
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Completed store opening and closing procedures and balanced tills.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Responded to and resolved customer questions and concerns.

Customer Service Representative

E-Services Group International
07.2005 - 09.2005
  • Completed data entry tasks with accuracy and efficiency.
  • Reviewed and updated client correspondence files and database information to maintain accurate records.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.

Customer Service Representative

National Assets Recovery Services
07.2004 - 09.2004
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Resolved concerns with products or services to help with retention and drive sales.

Education

High School Diploma -

Hampton School For Girls
St. Elizabeth, Jamaica
07.2003

Skills

  • Senior Leadership Support
  • Staff Training
  • Active Listening
  • Call Center Operations
  • Data Integrity
  • Email Management
  • Multitasking and Time Management
  • Data Entry
  • Compiling Statistics
  • Error Identification
  • Project Management

References

Millicent Mitchell

Supervisor, Guardsman Armoured Ltd.

Montego-Bay, Jamaica

1-876-793-0315


Marlene Ford

Supervisor, Unites States Postal Service.

Pittsburgh, PA.

1-802-760-7359

Timeline

Night Auditor

Best Western Plus Hotel
06.2021 - 11.2021

Deposit Processing Teller

Guardsman Armoured Ltd.
06.2013 - 06.2021

Customer Service Representative

Vistaprint Ja. Ltd
01.2009 - 01.2011

Supervisor

China Export Trading Co. Ltd
02.2006 - 01.2009

Customer Service Representative

E-Services Group International
07.2005 - 09.2005

Customer Service Representative

National Assets Recovery Services
07.2004 - 09.2004

High School Diploma -

Hampton School For Girls

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Toria-Lee Stewart-Potter