Toria Leslie
Columbus,OH
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
12
12
years of professional experience
Work History
Columbus, Oh
Customer Intake Specialist
08.2023 - Current
- Dramatically improved intake efficiency, resulting in 112% time reduction
- Manage production to meet timelines- including clinical, sales, and insurance
- Relay job statues to customers, sales team, and clinical director
- Provide the customer with the progression of their fabrication job including any delays or issues
- Process orders
- Coordinate repairs
- Manage inventory
- Oversee preparation for onside patients to upper limb facility in
Columbus, OH
Independent Contractor Self Employed Contractor
12.2021 - 08.2023
- Handled 25+ Customer Interactions per day, giving personalized, detailed, and polite customer service to ensure customer retention
- Receive customer data such as names, contact information, and credit card information and input into reservation software
- Handled incoming call, texts and emails which included accurately scheduling reservations, presenting relative product knowledge, upselling additional services
- Researched new technologies that could enhance current products or services, exhibiting a commitment to staying up to date with industry developments
Columbus, OH
Metalsmith Apprentice
11.2021 - 12.2022
- Company Overview: temporary position
- Used soldering and welding principles and techniques to safely complete tasks
- Helped inspect completed work to confirm specification compliance
- Participated in hands-on learning activities, trainings, and workshops
- Displayed strong attention to detail when performing tasks
- Reviewed manuals and technical instructions to successfully complete work
- Utilized organizational and multitasking capabilities to manage multiple projects simultaneously
- Temporary position
Columbus, OH
Independent Contractor Lacquer Gallery
05.2015 - 12.2021
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Met daily customer service quotas with a focus on quality
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Maintained a high level of professionalism when dealing with difficult customers
- Displayed strong organizational skills while managing multiple projects simultaneously
- Managed social media accounts to respond quickly to online inquiries from customers
Columbus, OH
Guest Service Specialist Nurtur
09.2012 - 05.2015
- Greeted and welcomed guests approaching front desk in accordance with standard operations
- Organized and prioritized work schedules of front desk team team to deliver adequate coverage
- Established and maintained attentive, friendly, and courteous hospitality at front desk
- Maintained inventory of supplies for retail area
- Assisted guests with their inquiries regarding local attractions or transportation options
Education
Vocational in Cosmetology -
Pickaway-Ross Career & Technology Center
Skills
- Customer Service
- Inventory Management
- Client Relationship Building
- Project Management
- Proficient in Microsoft
Timeline
Columbus, Oh
Customer Intake Specialist
08.2023 - Current
Columbus, OH
Independent Contractor Self Employed Contractor
12.2021 - 08.2023
Columbus, OH
Metalsmith Apprentice
11.2021 - 12.2022
Columbus, OH
Independent Contractor Lacquer Gallery
05.2015 - 12.2021
Columbus, OH
Guest Service Specialist Nurtur
09.2012 - 05.2015
Vocational in Cosmetology -
Pickaway-Ross Career & Technology Center
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