Overview
Work History
Education
Skills
Timeline
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Toria Leslie

Columbus,Ohio

Overview

13
13
years of professional experience

Work History

Customer Intake Specialist

Ossur
08.2023 - Current
  • Successfully improving the intake process; resulting in a decrease of intake time from 16 days to less than 1-day, which align production and customer timelines to ensure prompt and accurate product delivery
  • Manage $800,000 of fabrication revenue quarterly.
  • Collaborating with customers through calls, texts, and emails, providing clear updates on job status and consulting on design and components needed.
  • Leading and mentoring team members, encouraging collaboration and driving sales performance through motivation and guidance
  • Coordinating repair efforts between service repair center and customers
  • Ensuring smooth coordination of components and assembly from multiple sites globally
  • Proficient in Salesforce, and Microsoft software

Esthetician

Self Employed
12.2021 - 08.2023
  • Successfully managed 25+ Customer interactions per day, which lead to 85% customer retention rate
  • Traveled nationwide to provide onsite services which resulted in an increase in revenue
  • Collected and input customer data (including names, contact details, and payment information) into reservation software with accuracy and attention to detail
  • Handled incoming call, texts and emails which included accurately scheduling reservations, presenting relative product knowledge, and successfully upselling additional services
  • Researched new technologies that could enhance current products or services, exhibiting a commitment to staying up to date with industry developments

Lead Esthetician

Independant Contractor - Lacquer Gallery
05.2015 - 12.2021
  • Consistently exceeded sales quotas while emphasizing quality and customer satisfaction
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to successfully upsell to customers
  • Managed team of 5 across 3 locations including conducting process and product trainings
  • Maintained a high level of professionalism when dealing with difficult customers
  • Displayed strong organizational skills while managing multiple projects simultaneously
  • Managed social media accounts to respond quickly to online inquiries from customers

Guest Services Specialist

Nurtur Salon
09.2012 - 05.2015
  • Coordinated and prioritized schedules for front desk team, ensuring smooth operations and exceptional service
  • Established and maintained attentive, friendly, and courteous hospitality at front desk
  • Maintained inventory of supplies for retail area
  • Managed cash drawer, ensuring accuracy in daily transactions and reconciliation
  • Responded to customer inquiries in a timely fashion to cement customer retention

Education

Metalsmith Apprenticeship -

Columbus, Ohio
01.2024

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Columbus State
Columbus, Ohio
01.2020

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Ohio University
Chillicothe, Ohio
01.2009

Vocational Program -

Pickaway Ross CTC
01.2008

Skills

  • Communication
  • Organizational Skills
  • Leadership
  • Sales
  • Salesforce
  • Time Management
  • Customer Service

Timeline

Customer Intake Specialist

Ossur
08.2023 - Current

Esthetician

Self Employed
12.2021 - 08.2023

Lead Esthetician

Independant Contractor - Lacquer Gallery
05.2015 - 12.2021

Guest Services Specialist

Nurtur Salon
09.2012 - 05.2015

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Columbus State

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Ohio University

Metalsmith Apprenticeship -

Vocational Program -

Pickaway Ross CTC

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Toria Leslie