TORIA L. STELIEN
Grandview,MO
Summary
Medical Assistant
Hardworking professional with 17 years of experience and a proven knowledge of back office operations, administrative support and customer service. Aiming to leverage my abilities to successfully fill the Medical Assistant role at your company. Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. Seasoned Lead Medical Assistant with deep knowledge in managing medical operations, coordinating patient care, and enhancing healthcare outcomes. Strong ability to supervise and train staff, coupled with skills in electronic health records management and patient education. Demonstrated success at fostering collaborative environments while maintaining high standards of safety and efficiency. Committed to improving overall patient experiences through competent leadership and quality healthcare delivery.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Lead Medical Assistant
Family First Medical center
Haines City , FL
07.2023 - Current
- Developed effective strategies for improving customer service standards in order to increase patient satisfaction levels.
- Assisted in organizing laboratory tests, X-rays and other diagnostic procedures.
- Organized charts, documents and supplies to maintain team productivity.
- Assisted back office patient processes to reduce office wait times.
- Managed front office operations, including scheduling patient appointments and managing patient records.
- Positioned patients properly during examination or treatment for comfort and safety.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Ensured that all medical supplies were adequately stocked in the examination rooms.
- Scheduled appointments for patients via phone and in person.
- Maintained accurate records of test results, diagnoses and treatments given to each patient.
- Documented notes during patient visits.
- Worked collaboratively with other members of the healthcare team in order to provide optimal care for each patient.
- Supervised and trained medical staff on proper procedures for patient intake, examinations and treatments.
- Prepared daily charts by creating and updating electronic health records system data prior to patient visits.
- Prepared treatment rooms for patient examinations.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Set up, cleaned and stocked examination rooms with medical supplies.
- Contacted medical facilities to schedule patients for admission.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Assisted physicians in performing minor surgeries or procedures when needed.
- Supervised, trained and coached team of medical assistants.
- Administered medications under physician's supervision.
- Regularly attended meetings with department heads in order to discuss any changes or updates related to policies or procedures.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Cleaned and maintained medical equipment following procedures and standards.
- Measured vital signs and took medical histories to prepare patients for examination.
- Provided guidance and support for new employees during their orientation period.
- Responded quickly and efficiently to emergency situations within the healthcare facility.
- Participated actively in continuing education programs relevant to my role as a Lead Medical Assistant.
- Changed dressings on wounds to prevent infection and check for healing.
- Explained treatment procedures and physicians' instructions.
- Reviewed patients' medical histories prior to their visits to ensure accuracy of information provided by the physician.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Responded to patient callbacks and phone-in prescription refill requests.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Evaluated lab specimens according to established protocols before sending them off for further testing.
Medical Assistant
Ascentist Healthcare
Lees Summit, MO
04.2014 - 06.2023
- Prepare patient for examination
- Note brief history or the reason for visit in the patient's chart
- Take and record height, weight, and blood pressure pulse rate, respiration, temperature
- Assist the clinical staff in completing examinations and procedures as instructed
- Take health history for prenatal and family planning patients
- Follow universal precautions to protect self and patients
- Stock exam rooms with supplies
- Under the direction of the provider in charge, takes responsibility of medical supplies and cleaning of the medical instruments and equipments
- Assist patients with the proper treatment plan that the doctor has assigned
- Reported significant changes in patient condition to facilitate advanced care
- Create order and schedule surgeries for the Physician
- Create orders for any studies, biopsies, bloodwork and referrals
- Assist the Physicians with in office procedures
- Verify insurance for prior authorizations
- Delivered administrative support to physician practices aiding in quality healthcare services
- Triaged patients and performed vital checks for patient flow facilitation
- Documented medical data in patient charts, facilitating accurate records
- Conducted pre-authorizations and referrals to meet third-party insurer requirements
- Prioritized patient needs identified through phone, electronic, and walk-in communication to comply with established guidelines
- Worked interdependently with other professionals to provide quality health care to patients
- Cleaned treatment rooms and medical instruments, complying with infection control standards
- Provided patient education and after visit care instructions to foster care continuum
- Collected blood, tissue and other laboratory specimens, logged specimens and prepared them for testing
- Helped physicians examined and treated patients, handing them instruments and materials and performing such tasks as giving injections and removing sutures
Medical Assistant / Supervisor
Waldo Rehabilitation and Wellness
02.2011 - 03.2014
- Prepare patient for examination
- Note brief history or the reason for visit in the patient's chart
- Take and record height, weight, and blood pressure pulse rate, respiration, temperature
- Assist the clinical staff in completing examinations and procedures as instructed
- Take health history for prenatal and family planning patients
- Follow universal precautions to protect self and patients
- Stock exam rooms with supplies
- Under the direction of the provider in charge, takes responsibility of medical supplies and cleaning of the medical instruments and equipments
- Verify insurance information for billing
- Assist patients with the proper treatment plan that the doctor has assigned
- Assist patients with treatments such as ultrasound therapy, traction therapy, electrical stimulation therapy, and moist heat packs
- Assign patients with a treatment calendar for their therapy durations with the clinic
- Instruct the patient with therapy that they can administer at home for after care treatment
- Enter patient information into DCPN and Handy works for their charts
- Communicate with insurance companies as far as settlement with the patients claims
- Assist patients with their settlements with the insurance companies, guilty parties and attorneys
Medical Assistant
Emmanuel Chiropractic Clinic
09.2006 - 11.2010
- Prepare patient for examination
- Note brief history or the reason for visit in the patient's chart
- Take and record height, weight, and blood pressure pulse rate, respiration, temperature
- Assist the clinical staff in completing examinations and procedures as instructed
- Take health history for prenatal and family planning patients
- Follow universal precautions to protect self and patients
- Stock exam rooms with supplies
- Under the direction of the provider in charge, takes responsibility of medical supplies and cleaning of the medical instruments and equipments
- Assist patients with the proper treatment plan that the doctor has assigned
- Assist patients with treatments such as ultrasound therapy, traction therapy, electrical stimulation therapy, and moist heat packs
- Instruct the patient with therapy that they can administer at home for after care treatment
- Work with clinical staff and handle pressure from more than one staff
- Assist patients with a NCV testing for Neuropathy
- Assist patients with a VNG testing to test for balance issues that they may occur due to Neuropathy
- Assist and fit patients for Orthopedic shoes and braces by casting their feet
- Assist both the medical and orthopedic doctors with patients for charting, blood draws, and vitals
- Assist and fit patients for back and knee braces
- Develop x rays for the doctors
Education
Bachelor Of Science (B.S.) - Healthcare Management
Colorado Tech University
Colorado Springs, CO05-2022
Associates In Science - Medical Assistant
Tech Institute
Kansas City, Missouri09.2006
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Power Point
- Blood and Tissue Collection
- X-Ray Processing
- Multi-Line Telephone System Operation
- Examination Preparation
- Coordinating Drug Refills
- Transcription and Dictation
- Wound Care
- Updating Medical Records
- Patient Relations
- Completing Insurance Forms
- Routine Laboratory Testing
- Treatment Room Preparation
- Diagnostic Testing
- Cleaning and Organizing
- Medical Histories and Vital Statistics
- Monitoring Patient Progress
- Medical Assistance
- Charting Expertise
- Medical Supply Monitoring
- Medical Procedures Understanding
- EMR Systems
- HIPAA Compliance
- Inventory and Supply Management
- Rapid Strep Testing
- Punch Biopsies
- Medical History Collection
- Height and Weight Measurement
- Electronic Charting
- Simple Dressings
- Medical Coding
- Proper Sterilization Techniques
- Removing Sutures
- Dressing Removal
- Professionalism and ethics
- Clinical leadership
- Patient care coordination
- Vital signs monitoring
- Critical thinking
- Patient education and counseling
- Phlebotomy expertise
- Scheduling and appointment management
- Medical terminology proficiency
- Infection control procedures
- Conflict resolution techniques
- Team building and supervision
- Clinical flow management
- Performance improvement
- Electronic health records management
- HIPAA compliance
- Insurance verification and billing
- Diagnostic testing assistance
- Inventory and supply management
- Staff oversight
Certification
- CPR Certified
- Venipuncture Certificate
- Phlebotomy
- Urinalysis
- EKG
References
References available upon request
Timeline
Lead Medical Assistant
Family First Medical center
07.2023 - Current
Medical Assistant
Ascentist Healthcare
04.2014 - 06.2023
Medical Assistant / Supervisor
Waldo Rehabilitation and Wellness
02.2011 - 03.2014
Medical Assistant
Emmanuel Chiropractic Clinic
09.2006 - 11.2010
- CPR Certified
- Venipuncture Certificate
- Phlebotomy
- Urinalysis
- EKG
Bachelor Of Science (B.S.) - Healthcare Management
Colorado Tech University
Associates In Science - Medical Assistant
Tech Institute
Similar Profiles
Alexandra JordanAlexandra Jordan
Receptionist/Certified Medical Assistant at Family First Medical CenterReceptionist/Certified Medical Assistant at Family First Medical Center
Maria MichelliMaria Michelli
Lead Veterinary Technician at Family Pet Medical CenterLead Veterinary Technician at Family Pet Medical Center
Linda A LopezLinda A Lopez
Front Desk Associate at Family Doctors Medical CenterFront Desk Associate at Family Doctors Medical Center