Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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TORIA MARINER

Lehi,UT

Summary

Attentive nursing professional presenting high level of care, patient safety and advocacy, as well as excellent communication skills. Considered hardworking, driven, and a great team player. Focused and observant with ability to grasp new concepts quickly. Ready for new opportunity to apply exceptional nursing skills to aid patients beyond clinical environment.

Overview

15
15
years of professional experience

Work History

Utilization Review Registered Nurse

Cambia Health Solutions
Salt Lake City, UT
11.2020 - Current
  • Performed admission reviews for medical necessity based upon MCG specification.
  • Evaluated medical guidelines and benefit coverage to determine appropriateness of services.
  • Collaborated in workgroup meetings with medical personnel to find effective solutions to issues.
  • Served as subject matter resource, providing information related to acute care situations.
  • Apply clinical expertise and judgment to ensure compliance with medical policy, medical necessity, guidelines, and accepted standards of care.
  • Consult with physician advisors to ensure clinically appropriate determinations

Neonatal Intermediate Care Unit and Transition RN

Intermountain Health Care
American Fork, Utah
03.2019 - 11.2020
  • Provide high level of quality care for every patient in 10 bed neonatal ICU unit.
  • Communicate with family members and loved ones to provide information about patient care, treatments and medical options.
  • Collaborate with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Accurately documented all elements of nursing assessment, including treatment, medications and IVs administered, discharge instructions, and follow-up care.

Maternity Staff Nurse

Intermountain Health Care
Riverton, UT
07.2016 - 03.2019
  • Ensured adult patients recover properly both physically and emotionally.
  • Cared for high risk postpartum patients on magnesium sulfate.
  • Continual monitoring and assessment of infants born less than 37 weeks, and/or had assisted forceps or vacuum delivery.
  • Educated new parents on how to properly care for infants by instructing parents on bottle feeding, bathing, circumcision care, breastfeeding, and safety.
  • Monitored and assessed mother and newborn after delivery to ascertain proper healing and recovery.
  • Assisted mothers in establishing breastfeeding relationships with infants with proper latching demonstrations

Medical Surgical/Progressive Care/Telemetry Registered Nurse

Intermountain Health Care
American Fork, UT
05.2015 - 07.2016
  • Conducted continuous cardiac monitoring on patients stepping down from ICU care.
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.
  • Promoted patient independence by establishing care goals and teaching patients about conditions, medications and self-care skills.
  • Explained course of care and medications, including side effects to patients and caregivers in easy-to-understand terms.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.

Call Center Customer Service Specialist

JetBlue Airways
Salt Lake City, Utah
04.2007 - 06.2015
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization, and ability to think outside the box.
  • Responded to customer inquiries via phone, email, and web-based platforms.
  • Managed emotional customer situations and maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Drove revenue by promoting products and services for sales conversions to meet monthly sales goals and led our team in sales.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Resolved customer complaints and addressed emergency requests and needs.
  • Addressed escalated customer service issues sent from sales and service teams to save customer relationships.

Education

Bachelor of Science - Nursing

Utah Valley University
Orem, UT
04.2023

Associate of Science - Nursing

Utah Valley University
Orem, UT
04.2015

Bachelor of Arts - History

University of California - Los Angeles
Los Angeles, CA
06.2004

Skills

  • Strong clinical judgment
  • Patient and family advocacy
  • Interpersonal and written communication
  • Reliable and Responsible
  • Adaptable and Flexible
  • Detail-Oriented
  • Task and Work Prioritization
  • Conflict Resolution
  • Analytical Thinking

Accomplishments

  • Licensed Registered Nurse, Utah Board of Nursing, license number 9412558.
  • NCAA National Champion Softball Student Athlete
  • Key team player of USA National and Jr National Softball team

Timeline

Utilization Review Registered Nurse

Cambia Health Solutions
11.2020 - Current

Neonatal Intermediate Care Unit and Transition RN

Intermountain Health Care
03.2019 - 11.2020

Maternity Staff Nurse

Intermountain Health Care
07.2016 - 03.2019

Medical Surgical/Progressive Care/Telemetry Registered Nurse

Intermountain Health Care
05.2015 - 07.2016

Call Center Customer Service Specialist

JetBlue Airways
04.2007 - 06.2015

Bachelor of Science - Nursing

Utah Valley University

Associate of Science - Nursing

Utah Valley University

Bachelor of Arts - History

University of California - Los Angeles

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TORIA MARINER