Toria Miller-Short

• Managed daily cash handling procedures, ensuring accuracy in transactions and balancing registers at the end of each shift.
• Supported loss prevention initiatives by adhering to proper protocols during transactions, returns, or exchanges.
• Managed brick-and-mortar, phone, and online orders and shipments contemporaneously.
• Increased sales through effective upselling techniques and in-depth product knowledge.

Completed and filed an average of 500 personal and business income tax returns per year, offering client services both in person and virtually. Assisted clients in resolving complex tax issues with federal and state taxing authorities using multiple private and government software platforms. Was directly responsible for training new tax preparation and customer service staff.

Trained and supervised service and support staff. Ensured education and compliance of staff with state food handling and alcohol service regulations. Tracked and maintained inventory. Responsible for completing all daily accounting of sales and payroll.

• Maintained daily inventory. Served customers on demand. Maintained cash and credit drawers.