Torian Ford
Live Oak
Summary
Personable and organized with a keen eye for detail and problem-solving. Possesses a solid understanding of supply chain management principles and is proficient in inventory control and logistics software. Professional, with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
14
14
years of professional experience
Work History
Logistics Specialist
Carlisle Construction Materials
04.2019 - Current
- Maintained compliance with all relevant regulations, ensuring safe transportation of goods while avoiding costly fines or penalties due to non-compliance issues.
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
- Streamlined logistics processes by implementing efficient inventory management systems.
- Trained staff on logistical best practices, promoting a culture of continuous improvement within the organization.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Contracted
06.2022 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Receiving Specialist
Walmart DC
10.2016 - 03.2019
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Built professional relationships with key personnel within supplier organizations.
- Assisted customers with locating and obtaining items to deliver streamlined and efficient production.
- Collaborated with team members to optimize shipping and receiving workflows, resulting in reduced processing times.
- Maintained accurate inventory records through meticulous documentation and regular audits.
- Increased warehouse safety by enforcing strict adherence to company policies and OSHA guidelines.
Shipping and Receiving Clerk
Pilgrims Pride JBS
01.2013 - 09.2016
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
Team Leader
Hardee's Restaurant
09.2010 - 02.2013
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Assisted in recruitment to build team of top performers.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
Education
GED -
Suwannee High School
Live Oak, FL05-2005
Skills
- Operating forklifts
- Inventory counting
- Logistics analysis
- Warehouse management
- Client Account Management
- Active listening
- Critical thinking
- Accurate Data Entry
- Customer relations
- Call center experience
Timeline
Customer Service Representative
Contracted
06.2022 - 05.2023
Logistics Specialist
Carlisle Construction Materials
04.2019 - Current
Receiving Specialist
Walmart DC
10.2016 - 03.2019
Shipping and Receiving Clerk
Pilgrims Pride JBS
01.2013 - 09.2016
Team Leader
Hardee's Restaurant
09.2010 - 02.2013
GED -
Suwannee High School
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