Summary
Overview
Work History
Education
Skills
Timeline
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Torian Keaton

Winston-Salem,NC

Summary

Skilled Assistant Customer Service Manager versed in effectively supervising and guiding customer service team members in conflict resolution and efficiency-boosting strategies. Analytical problem-solver with excellent mentoring and team leadership abilities. Adept at assisting associates with maintaining optimal customer satisfaction through skilled support and escalated issue-management.


Overview

5
5
years of professional experience

Work History

Assistant Customer Service Manager

Food Lion
Winston-Salem, United States
03.2018 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.

Education

Bachelor of Science - Human Resources Management

ECPI University
Virginia Beach, VA
05.2023

High School Diploma -

Winston-Salem Preparatory Academy
Winston-Salem, NC
06.2017

Skills

  • Efficient Service
  • Report Preparation and Analysis
  • Interdepartmental Collaboration
  • Staff Training
  • Office Management
  • Scheduling and Coordinating
  • Administration and Reporting
  • Customer Service
  • Interviewing & Onboarding

Timeline

Assistant Customer Service Manager

Food Lion
03.2018 - Current

Bachelor of Science - Human Resources Management

ECPI University

High School Diploma -

Winston-Salem Preparatory Academy

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Torian Keaton