Toriana Nobles
Denton,TX
Summary
Experienced and passionate sales professional with a strong track record of success. Thrives on building relationships and making a positive impact on colleagues and clients. Excels in maintaining an open mind and positive attitude, even in challenging situations. Highly skilled at connecting with individuals in group settings, actively listening, and absorbing new information. Committed to continuous learning and personal growth.
Overview
7
7
years of professional experience
Work History
Telemarketing Supervisor
Tru Green
Lewisville, TX
08.2022 - Current
- Improved telemarketing team performance by implementing effective coaching and training strategies.
- Championed continuous improvement initiatives within the team through regular review meetings, brainstorming sessions, and targeted workshops.
- Optimized call center operations through efficient workforce planning and schedule management.
- Facilitated the onboarding process for new hires, providing comprehensive training and mentorship opportunities.
Bakery Associate
Walmart
Flower Mound, TX
08.2021 - 07.2022
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Ensured food safety compliance by following strict guidelines for storage, handling, and preparation of baked goods.
- Performed routine equipment maintenance tasks such as cleaning mixers, ovens, or utensils to maintain optimal functionality and prevent potential hazards.
- Provided support to other departments within the store as needed, fostering a collaborative work environment.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Improved bakery efficiency through effective time management and prioritization of tasks.
Apprentice
Davanti
Denton, TX
04.2021 - 06.2021
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
- Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
- Learned wide range of simple and complex techniques from on-the-job training.
- Observed experienced professionals in action, gaining valuable insights into best practices within the field.
- Exhibited strong work ethic by consistently arriving on time, completing tasks diligently.
- Prepared worksite by setting up required tools and supplies.
- Received constructive feedback from mentors, leading to improved performance and increased knowledge.
- Built strong relationships with team members and supervisors, fostering a positive work environment.
Cashier
Chicken Express
Corinth, TX
04.2017 - 03.2021
- Taking orders, giving them change back, packing the orders up.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
Cosmetology - Cosmetology
Ogle Skin Hair Nails
Denton, TX04.2021
High school diploma or GED -
Lake Dallas High School
Corinth, TX05.2020
Skills
- Fast learner
- Great communicator
- Great multitasker
- Understanding
- Team player
- Positive and bubbly attitude
- Reviewing and resolving the difference between accounting information and cash handling
- Educate guests about upcoming promotions and deals to better help the sales within the Business
- Assisting guests with questions or concerns
- Increased sales by promoting and providing factual information to better businesses
- Sales
- Scripting
- Customer service
- Inside sales
- Telemarketing
- Time management
- Employee Motivation
- Training and coaching
- Call Monitoring
- CRM Knowledge
- Multitasking
- Problem-solving abilities
- Attention to Detail
- Time Management
- Problem-Solving
- Active Listening
- Effective Communication
- Decision-Making
- Staffing and scheduling
- Relationship Building
- Team building
- Leadership Development
- Task Prioritization
- Self Motivation
- Professionalism
Timeline
Telemarketing Supervisor
Tru Green
08.2022 - Current
Bakery Associate
Walmart
08.2021 - 07.2022
Apprentice
Davanti
04.2021 - 06.2021
Cashier
Chicken Express
04.2017 - 03.2021
Cosmetology - Cosmetology
Ogle Skin Hair Nails
High school diploma or GED -
Lake Dallas High School