Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Toriana Smith

Gilbert,AZ

Summary

Focused and reliable Barista and Server bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Restaurant Server

The Tack Room
06.2024 - Current
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Greeted new customers, discussed specials, and took drink orders.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Upsold high-profit items to enhance sales numbers.
  • Answered customers' questions, recommended items, and recorded order information.

Front Desk Receptionist

Haircutters In The Park Aveda Concept Salon
10.2023 - 05.2024
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Housekeeper

Self Employed
10.2022 - 09.2023
  • Operated vacuums and floor sweepers.
  • Dusted picture frames and wall hangings with cloth.
  • Verified cleanliness and organization of storage areas and carts.
  • Adhered to professional house cleaning checklist.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Barista

Dutch Bros
09.2021 - 09.2022
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Maintained regular and consistent attendance and punctuality.
  • Controlled line and crowd with quick, efficient service.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Used POS system to accurately enter orders and process payments.

Front Desk Receptionist

Haircutters In The Park
09.2020 - 09.2021
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Scheduled, coordinated and confirmed appointments and meetings.

Education

High School Diploma -

Primavera Online
Chandler, AZ
07.2023

Skills

  • Order Taking
  • Drink Preparation
  • Guest Relations Management
  • Menu Memorization
  • Dining area maintenance
  • Safe Food Handling
  • Cleaning and sanitizing
  • Customer Satisfaction
  • Allergy awareness
  • Cash Handling

Certification

Food Handlers License

Timeline

Restaurant Server

The Tack Room
06.2024 - Current

Front Desk Receptionist

Haircutters In The Park Aveda Concept Salon
10.2023 - 05.2024

Housekeeper

Self Employed
10.2022 - 09.2023

Barista

Dutch Bros
09.2021 - 09.2022

Front Desk Receptionist

Haircutters In The Park
09.2020 - 09.2021

High School Diploma -

Primavera Online

Similar Profiles

CREATE PROFILE
Toriana Smith