Toriano Mackey

• Prepared food items such as meats, poultry, and fish for frying purposes.
• Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.

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• Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
• Trained new kitchen staff on food safety, preparation and cooking techniques.
• Kept kitchen clean and organized by performing daily maintenance tasks.
• Ensured smooth kitchen operations during special events or private parties by collaborating with front-of-house staff and adjusting to specific client requests.
• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
• Proven ability to learn quickly and adapt to new situations.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Developed strong communication and organizational skills through working on group projects.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Demonstrated leadership skills in managing projects from concept to completion.
• Worked effectively in fast-paced environments.
• Delivered services to customer locations within specific timeframes.
• Passionate about learning and committed to continual improvement.
• Addressed customer feedback professionally, implementing improvements where necessary to enhance the overall dining experience.
• Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.

• Utilized POS system to handle customer cash and credit card transactions.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
• Answered product questions using knowledge of sales and store promotions.
• Performed cash, card and check transactions to complete customer purchases.
• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
• Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
• Resolved customer complaints and maintained clean and tidy checkout area.