Toribio Alvarado
San Jose,CA
Summary
With a proven track record at Tech Group The, I excel in optimizing warehouse operations and enhancing customer satisfaction. My expertise in forklift operations and problem-solving, combined with a knack for staff supervision, has significantly improved efficiency and service quality, positioning me as a key asset in dynamic environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Warehouse Manager
Tech Group The
Phoenix, AZ
07.2017 - 05.2021
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
Sales Representative
Crown
Mesa, AZ
07.2018 - 10.2019
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Expanded customer base through cold calling, networking, and relationship building.
Material Handler
West Pharmaceutical Services Inc
Phoenix, AZ
08.2016 - 04.2017
- Transported inventory items to appropriate locations.
- Received and unpacked shipments and new equipment as directed.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Attached identifying tags to containers to mark with identifying shipping information.
- Used hand-held scanners and physical logs to accurately track item movements.
- Conducted routine maintenance checks on material handling equipment to ensure optimal functioning throughout daily operations.
- Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
- Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Ensured accurate record-keeping through diligent documentation of all material transactions and movements within the warehouse.
- Maintained clean, orderly work environment free of hazards.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Performed cycle counts and inventory control to accurately track product levels.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Packed items into appropriate containers for shipment.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Monitored warehouse to identify missing items, spills, and unusual activity.
AAA Tow Truck Driver
Motor Body
San Jose, CA
07.2012 - 08.2016
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Advanced company reputation by consistently maintaining professionalism, punctuality, and quality service in all interactions with clients.
- Contributed to company growth by generating new leads through networking events and community initiatives.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Expedited roadside assistance requests through effective communication with dispatchers to ensure prompt arrival at the scene.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Enhanced customer satisfaction by providing professional and courteous assistance to stranded motorists.
- Increased company revenue, successfully completing a high volume of service calls within designated timeframes.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
- Boosted operational efficiency by conducting regular maintenance checks on all towing equipment, avoiding breakdowns or malfunctions during critical moments.
- Streamlined dispatch communication by accurately updating job status information through the use of mobile applications.
- Conducted thorough pre-trip inspections, identifying potential issues before they could impact performance or safety.
- Improved response times by efficiently navigating and utilizing GPS systems during tow truck operations.
- Adhered to local regulations regarding vehicle weight limits, avoiding costly fines or penalties for noncompliance.
- Delivered exceptional tow truck service across region and liaised with local authorities.
- Performed minor roadside repairs for clients, reducing downtime and promoting repeat business opportunities.
- Assisted in training new tow truck drivers, sharing best practices for safe operations and efficient service delivery.
- Reduced accident rates with careful driving and adherence to safety guidelines during towing procedures.
- Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles.
- Answered roadside assistance calls for tows and other vehicle support.
- Managed inventory control for onboard equipment, ensuring all necessary tools were readily available for each job assignment.
- Ensured accurate billing by collecting payment from customers at the time of service completion when necessary.
- Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
Education
Bachelors - Graphic Design
Evergreen Valley College
San Jose, CA05.2014
Skills
- Shipping and receiving
- Forklift Operations
- Warehouse Operations
- Inventory and Stocking
- Delegating Work
- Hiring and Training
- Inventory Management
- Loading and unloading
- Problem-Solving
- Order picking and processing
- Employee Safety
- Safety Monitoring
- Staff Supervision
- Order Fulfillment
- Staff Management
- Warehouse layout optimization
- Customer care
- Workflow Coordination
- Workforce Management
- Safety standards
- Heavy Lifting
- Quality Assurance
- Employee Scheduling
- Equipment Maintenance
- Goal Setting
- Critical Thinking
- Inventory Audits
- Team Collaboration
- Customer Service
- Relationship Building
- Delivery Scheduling
- Forklift Operation
- Vendor Relationship Management
Accomplishments
I finished a full year course at DeVry college for 3D designing for functionality with operational design work
Certification
Solidworks graphic design
Timeline
Sales Representative
Crown
07.2018 - 10.2019
Warehouse Manager
Tech Group The
07.2017 - 05.2021
Material Handler
West Pharmaceutical Services Inc
08.2016 - 04.2017
AAA Tow Truck Driver
Motor Body
07.2012 - 08.2016
Bachelors - Graphic Design
Evergreen Valley College