Torica Walker
Jacksonville,FL
Summary
Highly proficient and reliable professional seeking a work-from-home data entry and customer service role. Possesses a strong skill set in data entry, customer service, and administrative tasks with experience in healthcare environments. Proven ability to work independently while maintaining accuracy, efficiency, and organization. Adapt at using various software programs, including Microsoft Office Suite and electronic health records (EHR) systems.
Overview
12
12
years of professional experience
Work History
Claims Examiner Remote
Allstate
Jacksonville, FL
10.2022 - Current
- Analyzed, processed, researched and adjusted claims which resulted in a payment of a claim with minimal guidance from the medical team or leadership team.
- Reviewed insurance policies, the claim forms and supported documentation to make sure that all the information is correct.
- Determined whether the claims are covered under the policy issued to that policyholder, identified, investigated and reported fraudulent claim activity to the internal fraud unit.
- Provided the insured with correspondence that was clear, concise and met state regulations in relation to the decision they made on the claim processed.
Patient Access Representative Remote
R1rcm
Jacksonville, FL
03.2019 - 10.2022
- Assist therapists with managing incoming and Outgoing mail
- Schedule appointments and register new patients
- Keep stock of office supplies and place orders with management
- Process cash payments and create daily payment log
- Scan, Email and fax outgoing therapist requests
- Conduct clerical and administrative duties
Customer Service Representative 4
Citibank
Jacksonville, FL
10.2018 - 03.2019
- Managed 50+ customer calls daily in an effective and efficient manner while working in a complex, fast-paced and challenging environment to ensure quality customer service to creditor clientele
- Expeditiously operated to meet deadlines and prioritized assignments while interacting with numerous departments and staff
- Consumed the role of de-escalating sensitive customer service situations utilizing proven methods of client retention strategies for gaining and retaining borrower confidence
- Governed deal structure, performed financial analysis, credit reviews, portfolios and regulatory compliance
Mortgage Loan Processor Remote
CBCS
Jacksonville, FL
04.2016 - 10.2018
- Payment processing, check disbursements, tax payments, imaging and document management
- Experience in customer service support, loan administration, collections and sales management
- Researched and resolved assigned tasks in a timely manner
- Responded to written and phone inquiries from customers, title companies and internal personnel regarding loans
- Interviewed loan applicants and reviewed applicant financial data
- Approved and denied loans for needed documents requested by the underwriting team
Medical Office Specialist
Memorial Family Medicine
Jacksonville, FL
12.2014 - 04.2016
- Placed patient’s prescription requests and handled incoming and outgoing faxes
- Submitted medical record requests, referral requests, and checked patients in and out
- Scheduled appointments and assisted with billing (demonstrating organization and teamwork)
Operations Representative
Bank of America
Jacksonville, FL
09.2013 - 12.2014
- Processed banking transactions with high accuracy and efficiency
- Managed and prioritized multiple tasks simultaneously to meet deadlines
- Demonstrated strong organizational skills with proficiency in data entry and scheduling software
- 10 key proficiency
Education
Highschool Diploma -
William M. Raines High School
Jacksonville, FLEarly Childhood Management
FSCJ Community College
Jacksonville, FLSkills
- Data Entry & Recordkeeping
- Proven ability to enter data accurately and efficiently at 45-50 WPM
- Skilled in maintaining accurate and organized electronic records
- Experience utilizing electronic health records (EHR) systems
- Insurance verification
- Claims
- Icd-9 and Icd -10 knowledge
- Account Reconciliation
- Customer Service
- Provided exceptional customer service via phone and email in a fast-paced environment
- Resolved customer inquiries and concerns promptly and professionally
- Maintained a positive and helpful attitude while interacting with customers
- Administrative Support
- Managed multiple tasks and deadlines effectively while prioritizing accuracy
- Proficient in using various Microsoft Office Suite programs (Word, Excel, Outlook)
- Experience in scheduling appointments, managing calendars, and handling correspondence
Timeline
Claims Examiner Remote
Allstate
10.2022 - Current
Patient Access Representative Remote
R1rcm
03.2019 - 10.2022
Customer Service Representative 4
Citibank
10.2018 - 03.2019
Mortgage Loan Processor Remote
CBCS
04.2016 - 10.2018
Medical Office Specialist
Memorial Family Medicine
12.2014 - 04.2016
Operations Representative
Bank of America
09.2013 - 12.2014
Highschool Diploma -
William M. Raines High School
Early Childhood Management
FSCJ Community College
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