Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Toricah Shanell Naputi

Rockwall

Summary

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Great relationship-building and multitasking skills.

Overview

8
8
years of professional experience

Work History

Pharmacy Technician

CVS Pharmacy
01.2024 - Current
  • Improve patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Enhance pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Streamline prescription processing with accurate data entry and verification of patient information.
  • Reduce medication errors by diligently cross-checking medications against patients' profiles before dispensing.
  • Assist in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Promote patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Support inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Provide exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Answer incoming phone calls and addressed questions from customers and healthcare providers.

Shift Supervisor, Rx

CVS HEALTH
02.2022 - 01.2024
  • Train new employees and delegate daily tasks and responsibilities.
  • Complete store opening and closing procedures and balance tills / registers.
  • Resolve customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Complete cash and credit card transactions using POS software.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Customer service ambassador; advise colleagues on how to properly and respectfully engage with customers to meet service goals.
  • Review and verify customer information and insurance provider information.
  • Communicate with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Collect payments from customers.
  • Calculate dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Clerk 2

Department Of Community And Cultural Affairs
05.2020 - 08.2020
  • Provided assistance to clients with the nutrition assistance program application.
  • Interacted with clients by phone, email, or in-person to provide information.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Conducted phone and in-person interviews.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

Administrative Assistant

Workforce Investment Agency
11.2017 - 02.2018
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and data.
  • Sorted and distributed office mail and recorded incoming shipments for government records.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.

Customer Service Cashier

Shell Gas Station
12.2016 - 04.2017
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Checked personal identifications during alcohol and tobacco sales.

Education

high school diploma -

Marianas High School
Saipan, MP
06.2016

Skills

  • Customer service
  • Self-motivated
  • Problem Solver
  • Data entry
  • Patience
  • Adaptable
  • Enthusiastic
  • Front desk
  • Document Management
  • Cash Handling Expertise
  • Deposit Verification
  • Guest Satisfaction
  • Store Opening and Closing
  • Bank Deposit Preparation
  • Administrative Duties
  • Team Member Motivation
  • Positive Learning Environment
  • Billing and Payment Processing
  • Insurance Billing
  • Supply Restocking
  • Prescription Filling
  • Drug Inventory Management
  • Insurance Verification
  • Workflow Optimization
  • Order Verification
  • Medication Dispensing
  • Record preparation
  • Secure storage of medications
  • Team Collaboration
  • Confidentiality and HIPAA
  • FDA Drug Safety Guidelines
  • Receiving incoming supplies
  • Stocking shelves
  • Pharmacy Software Proficiency
  • Labeling Accuracy
  • Patient Profile Setup
  • Data Entry
  • Prioritization and Organization
  • Time Management

References

Johnny Fortenberry- Store Manager

Work phone number- (972) 722-4706

Cell number- (817) 372-1579


Saad Shamsi- Pharmacy Manager

Work phone number- (972) 722- 4706

Cell number- (501) 347-6657


Cortney Boren- Shift RX Manager

Work phone number- (972) 722-4706

Cell number- (214) 779-0358


Jallison Gutierrez- Pharmacy Lead Technician

Work phone number- (972) 722-4706

Cell number- (469) 578-4457



Timeline

Pharmacy Technician

CVS Pharmacy
01.2024 - Current

Shift Supervisor, Rx

CVS HEALTH
02.2022 - 01.2024

Clerk 2

Department Of Community And Cultural Affairs
05.2020 - 08.2020

Administrative Assistant

Workforce Investment Agency
11.2017 - 02.2018

Customer Service Cashier

Shell Gas Station
12.2016 - 04.2017

high school diploma -

Marianas High School

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Toricah Shanell Naputi