Torie Stephens
Simpsonville,SC
Overview
14
14
years of professional experience
1
1
Certification
Work History
Night Shift Supervisor
ZF Lemforder
03.2014 - Current
- Supervised night shift operations, ensuring compliance with safety protocols and production standards.
- Trained and mentored team members on efficient use of machinery and tools.
- Monitored workflow to identify bottlenecks, implementing solutions for continuous improvement.
- Conducted performance evaluations, providing constructive feedback to enhance team productivity.
- Collaborated with management to optimize staffing levels based on production demands.
- Developed and maintained accurate records of production metrics and quality control measures.
- Enforced adherence to company policies, fostering a safe and respectful work environment.
- Resolved conflicts among team members in a timely manner, promoting a cohesive and efficient working environment.
- Assisted in training new employees on policies, procedures, and best practices for their respective roles within the organization.
- Developed strong communication channels between day and night shifts, facilitating seamless handovers at the beginning and end of each shift.
- Assigned each member of Number person team with specific daily tasks and responsibilities.
- Increased productivity by effectively delegating tasks and monitoring progress throughout the night shift.
- Managed communication between associates and management, addressing key issues and needs.
- Assisted customers with complaints, questions, and concerns.
- Reduced employee turnover by fostering a positive work environment and providing ongoing support to staff members.
- Maintained stock of products and ordered new products when stock was running low.
- Organized evening meetings to set operations for following day and next shift crew.
- Collaborated with other department supervisors to coordinate cross-functional projects during nighttime hours.
- Trained staff members to perform inventory management, customer service and maintenance.
- Improved customer satisfaction by addressing concerns promptly and ensuring high-quality service from the night shift team.
- Compiled reports on production shortfalls, accidents and equipment problems.
- Upheld federal safety standards and environmental disposal protocols.
- Supervised ongoing daily production phases.
- Managed staff hiring, training and supervision.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
Front Desk Supervisor
Marriot Hotel
12.2021 - 09.2025
- Supervised front desk operations, ensuring efficient guest check-in and check-out processes.
- Trained and mentored front desk staff, fostering a collaborative team environment.
- Implemented streamlined procedures to enhance guest service delivery and satisfaction.
- Oversaw scheduling and delegation of tasks among team members for optimal workflow.
- Resolved guest complaints promptly, maintaining high standards of customer service excellence.
- Coordinated with housekeeping and maintenance departments to ensure room readiness and quality standards.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Rework Specialist
Magna Industries
05.2011 - 09.2013
- Analyzed and resolved product quality issues through systematic rework processes.
- Developed and maintained accurate documentation for rework procedures and protocols.
- Collaborated with engineering teams to identify root causes of defects in production lines.
- Coordinated with suppliers to ensure timely delivery of components required for rework activities.
- Evaluated performance metrics to drive continuous improvement initiatives within the department.
- Maintained up-to-date knowledge of industry trends and advancements in rework techniques by attending relevant conferences, workshops, and training sessions.
- Provided training and guidance to new team members on rework procedures and best practices.
- Improved customer satisfaction by ensuring all products met or exceeded quality standards before shipment.
- Performed complex repairs and modifications as needed, demonstrating expertise in various techniques such as soldering, welding, or machining.
- Reduced downtime by swiftly addressing equipment malfunctions and resolving technical issues.
- Contributed to a safe working environment by adhering to safety protocols and reporting any hazards or concerns promptly.
- Followed standard operating procedures for inspections and tests.
- Operated and maintained testing equipment.
- Repaired faults, reassembled products, and completed additional tests.
Education
Associate of Science - Business
Greenville Technical College
Greenville, SC05.2026
Skills
- Safety awareness
- Training and mentoring
- Supervisory experience
- Management
- Team building
- Employee motivation
- Scheduling and calendar management
- Staff scheduling
- Performance evaluations
- Strong leadership
- Disciplinary action
- Duty assignment
- Continuous improvement
Certification
CPR certification.
Work Preference
Salary Range
$68000/yr - $200000/yrTimeline
Front Desk Supervisor
Marriot Hotel
12.2021 - 09.2025
Night Shift Supervisor
ZF Lemforder
03.2014 - Current
Rework Specialist
Magna Industries
05.2011 - 09.2013
Associate of Science - Business
Greenville Technical College