Torien Seals
Summary
Detail-oriented Licensed Insurance Sales Agent with a background in customer service, years of team development and client retention support growth and client satisfaction. Excellent history of increasing revenue while protecting client assets by delivering individualized policy and product recommendations.
Overview
11
11
years of professional experience
Work History
Licensed Insurance Producer
Family First Life
08.2023 - Current
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Provided coverage option information to assist clients in protecting assets.
- Promoted products and services using upselling and other sales strategies.
- Utilized targeted email campaigns and cold calling to increase revenue.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
Customer Service Representative
Five Star Call Centers
08.2022 - 09.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Telemarketer
GDCC West LLC
01.2021 - 08.2022
- Completed daily cold calling and outreach to build sales pipeline.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Overcame objections using friendly, persuasive strategies.
Juvenile Justice Specialist
Bridge City Center For Youth
06.2016 - 09.2020
- Completed incident reports when disorder or violence occurs.
- Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Observed and recorded mental and physical health of each juvenile offender.
- Supervised 10-14 inmates 24/7 for 12-16 hours shifts assuring their safety and well maintained dormitory area.
Administrative Assistant
Jefferson Parish Workforce Commissions Office
01.2013 - 08.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
Education
High School Diploma -
L. W. Higgins High School
Marrero, LA05.2013
Skills
- Policy Management
- Asset Protection
- Marketing Initiatives
- Client Account Management
- Appointment Scheduling
- Consultative Sales
- Data Entry
- Information Security
- Call Management
Timeline
Licensed Insurance Producer
Family First Life
08.2023 - Current
Customer Service Representative
Five Star Call Centers
08.2022 - 09.2023
Telemarketer
GDCC West LLC
01.2021 - 08.2022
Juvenile Justice Specialist
Bridge City Center For Youth
06.2016 - 09.2020
Administrative Assistant
Jefferson Parish Workforce Commissions Office
01.2013 - 08.2015
High School Diploma -
L. W. Higgins High School