Summary
Overview
Work History
Education
Skills
References
References
Training
Timeline
Generic

TORIES WALKER

Norcross

Summary

Dynamic professional with extensive experience at the IRS, excelling in taxpayer assistance and compliance assurance. Proven ability to resolve disputes effectively while maintaining confidentiality. Skilled in inventory management and logistics coordination, demonstrating strong problem-solving and communication skills. Committed to delivering exceptional service and optimizing operational efficiency.

Overview

19
19
years of professional experience

Work History

Customer Service Representative (CSR)

IRS (Internal Revenue Service)
Chamblee
01.2022 - Current
  • Assist Taxpayers: Assist taxpayers with inquiries related to tax filings, refunds, payments, and IRS procedures.
  • Answer Inquiries: Respond to taxpayer questions via phone, email, or in-person regarding tax laws and regulations.
  • Resolve Issues: Resolve taxpayer issues and disputes regarding their tax accounts effectively and professionally.
  • Educate Taxpayers: Educate taxpayers on IRS services, tools, and resources available to assist them with compliance.
  • Process Transactions: Process payments, installment agreements, and other transactions related to tax obligations.
  • Document Interactions: Maintain accurate records of taxpayer interactions, inquiries, and resolutions.
  • Ensure Compliance: Ensure taxpayer compliance with IRS regulations and deadlines.
  • Provide Guidance: Guide taxpayers on how to navigate IRS online platforms and resources for self-service.
  • Handle Confidential Information: Handle sensitive taxpayer information with confidentiality and in accordance with IRS guidelines.
  • Research Issues: Conduct research on tax issues and policies to provide accurate information and guidance.

Logistics Specialist

Mannington Mills
Covington
09.2018 - 01.2020
  • Inventory Management: Monitor inventory levels and ensure accurate tracking of stock using inventory management software.
  • Logistics Coordination: Coordinate logistics activities such as transportation, warehousing, and delivery to ensure timely and efficient movement of goods.
  • Shipping and Receiving: Oversee shipping and receiving operations, including verifying incoming and outgoing shipments for accuracy.
  • Documentation: Prepare and maintain documentation related to logistics activities, such as shipping records, manifests, and inventory reports.
  • Quality Control: Perform inspections of goods and materials to ensure they meet quality standards before shipment or storage.
  • Supplier Coordination: Work with suppliers to schedule deliveries and resolve any issues related to orders or shipments.
  • Cost Management: Optimize logistics processes to minimize costs while maintaining high levels of service and quality.
  • Compliance: Ensure compliance with regulatory requirements and company policies regarding transportation, handling, and storage of goods.
  • Customer Service: Liaise with internal departments and external stakeholders to address logistics-related inquiries and issues.

Warehouse Associate

Savanna Distributing
Atlanta
07.2016 - 09.2018
  • Inventory Management: Maintain accurate inventory records using manual or computerized systems.
  • Order Fulfillment: Pick, pack, and prepare orders for shipment based on customer requirements.
  • Receiving: Receive incoming shipments, verify contents against purchase orders, and inspect for damages or discrepancies.
  • Shipping: Prepare shipping documents, schedule pickups, and ensure timely delivery of orders to customers.
  • Stocking and Organizing: Ensure proper storage and organization of inventory within the warehouse, utilizing space efficiently.
  • Equipment Operation: Operate forklifts, pallet jacks, and other warehouse equipment safely and efficiently.
  • Quality Control: Perform quality checks on incoming and outgoing products to maintain high standards.
  • Safety and Compliance: Adhere to safety protocols and warehouse procedures to prevent accidents and maintain a safe work environment.

Maintenance Support

Fort Benning Schools
Fort Benning
11.2013 - 07.2014
  • Safety Compliance: Ensure adherence to all safety protocols and company policies to maintain a safe work environment.
  • Maintenance Procedures: Perform routine and preventive maintenance tasks according to General Support Equipment (GSE) maintenance procedures.
  • Quality Standards: Maintain and uphold quality production standards for assigned accounts or facilities.
  • Customer Service: Provide friendly and helpful customer service by greeting and assisting crew members, flight attendants, and passengers as needed.
  • Communication: Communicate effectively with customers to understand and address their service needs and inquiries.
  • Team Support: Collaborate with team members to achieve maintenance and service goals effectively.
  • Problem Solving: Identify and resolve maintenance issues and customer service challenges promptly and efficiently.
  • Documentation: Maintain accurate records of maintenance activities, service requests, and customer interactions.

Sales Floor Associate / Loss Prevention

DD's Discounts
Marietta
10.2012 - 11.2013
  • Sales Operations: Assist customers in selecting and purchasing merchandise, ensuring a positive shopping experience.
  • Loss Prevention: Monitor and prevent theft and fraud through vigilant observation and adherence to company policies.
  • Customer Service: Provide excellent customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction.
  • Inventory Management: Maintain accurate inventory records and assist with inventory control procedures such as stocktaking and replenishment.
  • Warehouse Operations: Prepare merchandise for shipment and manage stockroom organization to facilitate efficient store operations.
  • Reporting: Generate daily and weekly reports using computer software to track sales, inventory, and other operational metrics.
  • Cash Handling: Process transactions accurately, handle cash, credit, and debit payments, and reconcile daily sales reports.

Logistics Specialist-LS3

U.S. Naval Reserves
Atlanta
09.2009 - 09.2012
  • Financial Management: Utilize financial accounting systems to manage budgets, expenses, and financial reporting for logistics operations.
  • Inventory Management: Maintain accurate records of repair parts, supplies, and inventory levels to support military operations.
  • Mail Handling: Sort and distribute official and personal mail, manage money order and stamp inventories, and maintain related reports.
  • Supply Chain Management: Ensure timely procurement, storage, and distribution of supplies to support operational readiness.
  • Deployment Support: Provide logistical support during deployments, including managing supply stores and ensuring the availability of critical supplies.
  • Compliance and Reporting: Adhere to military regulations and procedures, and prepare reports on financial and logistical activities as required.

Automated Logistics Specialist - E4-92A

U.S. Army National Guard
Atlanta
10.2006 - 09.2009
  • Logistics Management: Utilize Army automated computer software for managing receipts, data maintenance, and equipment acquisitions.
  • Inventory Control: Manage inventories of repair parts, general supplies, and military equipment to support operational readiness.
  • Quality Assurance: Conduct inspections of packages and containers to ensure compliance with military standards and safety regulations.
  • Hazardous Materials Handling: Ensure proper handling, storage, usage, and disposal of hazardous materials in accordance with federal, state, and local regulations.

Education

Gwinnett Technical College
Atlanta, Georgia
01.2016

Columbus Technical College
Atlanta, Georgia
09.2013

D. M. Therrell High School
Atlanta, Georgia
05.2005

Bachelor of Arts - Music Production

Full Sail University
Winter Park, FL

Skills

  • Customer Service
  • Taxpayer assistance
  • IRS procedures
  • Document interactions
  • Customer relationship management
  • Compliance assurance
  • Dispute resolution
  • Information confidentiality
  • Inventory management
  • Effective communication
  • Problem solving
  • Team collaboration
  • Attention to detail
  • 10-key
  • Research skills
  • Warehousing functions
  • Call center experience
  • Complaint handling
  • Logistics Management
  • Inventory Control
  • Warehouse Operations
  • Forklift Operation
  • Data Entry
  • Team Leadership
  • Problem Solving
  • Communication Skills
  • Attention to Detail
  • Safety Compliance
  • Financial Management
  • Team Collaboration
  • Adaptability
  • Time Management
  • Conflict Resolution
  • Quality Assurance
  • Training and Development
  • Computer Skills (Microsoft Office)
  • Military Logistics

References

References Available Upon Request

References

References available upon request.

Training

  • IT courses completed
  • IT Help Desk for Beginners
  • Cybersecurity: Basic
  • Data Essentials
  • Web Accessibility
  • Problem-solving Technique
  • Crafting problem-solving and Solution Statements

Timeline

Customer Service Representative (CSR)

IRS (Internal Revenue Service)
01.2022 - Current

Logistics Specialist

Mannington Mills
09.2018 - 01.2020

Warehouse Associate

Savanna Distributing
07.2016 - 09.2018

Maintenance Support

Fort Benning Schools
11.2013 - 07.2014

Sales Floor Associate / Loss Prevention

DD's Discounts
10.2012 - 11.2013

Logistics Specialist-LS3

U.S. Naval Reserves
09.2009 - 09.2012

Automated Logistics Specialist - E4-92A

U.S. Army National Guard
10.2006 - 09.2009

Gwinnett Technical College

Columbus Technical College

D. M. Therrell High School

Bachelor of Arts - Music Production

Full Sail University

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