Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
BusinessAnalyst
Tori Holbrook

Tori Holbrook

Crawfordville,Florida

Summary

Well-qualified Real estate / Property Management Coordinator with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

4
4
years of professional experience

Work History

Leasing Agent

Apartment Management Consultants (AMC)
01.2023 - Current
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Distributed and followed up on tenant renewal notices.
  • Completed annual rent calculations using housing database software.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Completed over 15 move ins in 1 month.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Greeted clients, showed apartments, and prepared leases.
  • Generated leads for sales and rental properties through cold calls and referrals.

Airbnb Host

Abigal Gloabl / LVH
Maimi Beach, FL
01.2022 - 12.2022
  • Optimized hundreds of guests experiences by inspecting properties prior to guest stays, coordinating repairs and upgrades.
  • Customized 10+ homes in accordance with luxury and quality standards, continuously surpassing guest expectations.
  • Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Property Manager (Part-time)

Siegal
Miami Beach, FL
11.2021 - 12.2022
  • 3+ years Admin work; Microsoft Word and other software tools to create documents and other communications
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Handled tenant complaints promptly and appropriately, calling in repairmen along with other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Maintained 20+ market-ready units for lease.
  • Excellent time management skills, Professional image, and outstanding customer service
  • Remained professional, organized and calm with fast-paced / stressful working environment

Front Desk Receptionist

Massage Envy Spa
San Diego, CA
02.2019 - 04.2020
  • Greeted over 30+ guests daily at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Used internal software to process reservations, check-ins and check-outs.
  • Collected room deposits, fees and payments.
  • Monitored office supplies by checking inventory and placing orders.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Prepared weekly employee work schedules for team members.

Education

High School Diploma -

Gold Coast
Live Stream
2023

High School Diploma -

Granite Hills High School
El Cajon, CA
06.2013

Skills

  • 2 years Property Management
  • 1 year Management in Multi-Communities
  • 2 years Microsoft word and other software tools to create documents / other communications
  • Sale and Rental Record-keeping
  • Property tours and inspections
  • Marketing and advertising
  • Inventory Control
  • Knowledgeable with Fair housing policies
  • Leasing and sales
  • Tenant issue resolution
  • Staff Management
  • Telephone and email etiquette
  • Professional verbal and written communication
  • Excellent time management skills, professional image, and outstanding customer service
  • Extremely organized and detail oriented
  • Flexible with changes of environment / work space

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

I am never in control of what happens around me, but I am always in control of what happens within me

Timeline

Leasing Agent

Apartment Management Consultants (AMC)
01.2023 - Current

Airbnb Host

Abigal Gloabl / LVH
01.2022 - 12.2022

Property Manager (Part-time)

Siegal
11.2021 - 12.2022

Front Desk Receptionist

Massage Envy Spa
02.2019 - 04.2020

High School Diploma -

Gold Coast

High School Diploma -

Granite Hills High School

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Tori Holbrook