Torin O'Dell
North Hollywood,United States
Summary
Diligent shipping & receiving lead. Promotes warehouse functions to meet production goals and customer needs. Polished in managing fast-paced work, inspecting shipments and resolving issues with vendor representatives. Strong records management and planning abilities. Coordinates with team members to ensure operations run smoothly and morale/productivity remains high.
Overview
7
7
years of professional experience
Work History
Shipping & Receiving Lead
Vpet (Formerly Canyon Plastics)
08.2021 - Current
- Coordinates storage locations and product movements with my team to ensure inventory is accurate in SAP/ WMS
- Personally oversees shipments and works closely with customer service to assist with quotes, negotiating with freight brokers, and direct assistance to the client to ensure they receive the best service possible
- Reviews and signs Certificates of Conformance, verifying the accuracy of Bills of Lading, and ensuring all information generated on the packing slip is correct for shipment
- Receives product sample requests and promptly packs them and ships them out for new sales opportunities
- Regularly uses shipping services such as FedEx and UPS
- Schedules pickups and deliveries to maintain smooth operations.
- Assists in routing by producing accurate shipping documentation and package labels.
- Completes daily cycle counts and assists with monthly audits.
- Uses pallet jacks and dollies to load and unload goods from trucks and containers
- Receives incoming shipments, compared contents against associated records and transmits physical receipt of goods to proper department.
- Handles high-volume paperwork and collaborates with other departments to resolve invoicing and shipping problems.
- Communicates with vendors and suppliers to verify timely delivery of goods.
Customer Service Lead/Parts Inventory Assistant
E-Commerce, BrighTech Inc
11.2019 - 05.2021
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Performed data entry for shipments and orders as well as RMA labels for return requests
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Reviewed customer complaints through our warranty program and worked with customers to assist in getting replacement products or financial reimbursements, as well as reaching out to Amazon and shipping services for order information on their behalf
Shift Supervisor
Petco Animal Supplies
08.2016 - 06.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Helped store management meet standards of service and quality in daily operations.
- Completed store opening and closing procedures and balanced tills.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands. Enforced company policies and regulations with employees.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Managed re-ordering supplies and replenished inventory through the Polaris program
- Communicated effectively with other store leaders to ensure inventory was correctly counted and accounted for
- Received shipments and ensured that the correct items were sent to the store
Education
High School Diploma -
Saugus High School
06.2013
Skills
- Supervisory/ Team Lead Experience
- Shipping Activity Oversight
- Inventory Auditing
- Administrative Experience
- Extreme Proficiency with Computer Technology
- Mastery of SAP & WMS Batchmaster
- Microsoft Office Suite (Excel, Word, Powerpoint)
- Google Programs (Sheets/Docs)
- Critical Thinking & Problem Solving
- Mathematical Proficiency
- Organizational Requirements Monitoring
Timeline
Shipping & Receiving Lead
Vpet (Formerly Canyon Plastics)
08.2021 - Current
Customer Service Lead/Parts Inventory Assistant
E-Commerce, BrighTech Inc
11.2019 - 05.2021
Shift Supervisor
Petco Animal Supplies
08.2016 - 06.2019
High School Diploma -
Saugus High School
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