Torin Swaney
Houston,TX
Summary
Strategically minded and seasoned Helpdesk and Project manager, I have a proven track record with Hecio and its affiliated customers. I have a strong drive for excellence and desire to serve businesses and end users. I have extended exposure with systems and network administration, with scopes ranging from small three person teams to multinational businesses and institutions.
Overview
6
6
years of professional experience
Work History
IT Helpdesk Manager
Hecio, LLC.
Houston, TX
10.2021 - Current
- Designed processes for troubleshooting common problems faced by customers.
- Provided technical assistance to customers and employees.
- Reviewed program plans to develop and coordinate activities.
- Met with users, vendors and technicians to determine computing requirements.
- Monitored help desk to quickly deflect and resolve escalated issues from professionals.
- Evaluated organization's technology to recommend upgrades for hardware and software.
Restaurant Server
Willie's Grill & Icehouse
Spring, TX
03.2020 - 10.2021
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Maintained positive relationships with co-workers and customers alike through friendly communication.
HVAC Technician
Ideal Impact
Houston, TX
06.2019 - 08.2019
- Performed preventive maintenance on HVAC systems to ensure peak performance and energy efficiency.
- Calibrated thermostats, tested capacitors and checked refrigerant levels for proper functioning of the system.
- Adjusted controls to obtain desired temperature settings within the home or office environment.
Education
Associate of Science - General Sciences
Lone Star College
Houston, TX05-2022
Skills
- Detailed documentation
- Network administration
- User access control
- Ticket tracking
- Remote support
- System administration
- Vendor escalation management
- Level four help desk experience
- Project management
- Customer service
- Troubleshooting and diagnostics testing
- Problem solving
- CRM software management
- Active Directory management
- Virtual Machine and Azure AD management
Affiliations
- Writing and reading
- Philosophy and theology
- Technology development
- Gaming
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
IT Helpdesk Manager
Hecio, LLC.
10.2021 - Current
Restaurant Server
Willie's Grill & Icehouse
03.2020 - 10.2021
HVAC Technician
Ideal Impact
06.2019 - 08.2019
Associate of Science - General Sciences
Lone Star College
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