Toriona Strode
Patient care Technician
Indianapolis,IN
Summary
With a proven track record of exceeding customer and patron expectations, I bring a history of accommodating patients\' needs and ensuring their satisfaction. In high-pressure situations, I remain calm and composed, effectively reducing customer dissatisfaction through acknowledgement, decisive communication, and focused solutions. My expertise lies in finding win-win solutions that benefit both the organization and the individual. Highly motivated, I am eager to take on new challenges and demonstrate my strong work ethic, adaptability, and exceptional interpersonal skills. I excel at working independently and have a knack for quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Community Health Network
09.2023 - 05.2024
- Manage patient appointments and records, ensuring efficient, accurate service
- Resolve scheduling conflicts, enhancing patient satisfaction and clinic workflow
- Utilize electronic health records to maintain up-to-date patient information
- Collaborate with healthcare providers to streamline patient care processes
- Implement new check-in procedures, reducing wait times and improving patient experience
- Verified insurance information, collected payments, and scheduled appointments
- Adhered to HIPAA regulations when handling confidential patient information
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
Customer Care Coordinator/Qualified Medication Aid
AMERICAN SENIOR COMMUNITIES
10.2022 - 09.2023
- Provided timely and accurate responses to customer inquiries
- Developed customer service policies and procedures
- Resolved Residents complaints in a professional manner
- Conducted regular follow-up with residents to ensure satisfaction
- Prepared Medication for Residents
- Maintained high satisfaction rating with residents by providing exceptional service and support
CNA – Certified Nursing Assistant
NETWORK CONNECT LLC
11.2022 - 05.2023
- Provided assistance with activities of daily living, including bathing, dressing and grooming
- Assisted patients in ambulation and transfers using proper body mechanics
- Performed vital sign assessments, such as taking blood pressure and temperature
- Documented patient care services by charting in designated areas
CNA – Certified Nursing Assistant
MEDICAL STAFFING SOLUTIONS LLC
10.2021 - 01.2023
- Managed and maintained patient rooms, shared-living areas and nursing stations
- Documented activities and recorded information in EMR system
- Communicated with patients to determine feelings, need for assistance or social and emotional support
- Documented information in patient charts and communicated status updates to interdisciplinary care team
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients
- Answered patient call signals and signal lights to determine patients' needs
Assistant Manager
CITYGEAR
05.2021 - 10.2021
- Assisted in the development of operational strategies to ensure efficient and productive operations
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives
- Developed a system for tracking inventory and ordering supplies as needed
- Monitored employee attendance records, timekeeping, and payroll information
- Managed customer service inquiries and complaints in a timely manner
- Resolved conflicts between team members in an effective manner
- Communicated regularly with customers to gain insights into their needs
- Organized schedules, workflows and shift coverage to meet expected business demands
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Enforced company policies and procedures to strengthen operational standards across departments
- Completed inventory audits to identify losses and project demand
Sales Associate
JOURNEYS
08.2019 - 01.2020
- Greeted customers and provided exceptional customer service
- Assisted customers with product selection, sizing and styling
- Provided accurate information about products, prices and services
- Processed transactions using a point-of-sale system
- Maintained up-to-date knowledge of store merchandise and policies
- Built relationships with customers to encourage repeat business
- Organized stockroom shelves according to size, color or style
- Conducted inventories on a regular basis to track stock levels
- Handled customer complaints in a professional manner
Cashier
WENDY'S
09.2018 - 08.2019
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change
- Issued receipts, refunds, credits or change due to customers
Education
HIGH SCHOOL DIPLOMA - undefined
Providence Cristo Rey
05.2021
Skills
- Patience
- Composure
- Reporting
- Analysis
- Schedule Management
- Customer Relations
- Inbound Customer Service
- Customer Relationship Management
- Strong Organization
- Account Management
- Team Management
- Epic software
- Strong leadership
- Customer Service
- Excellent Communication
- Problem-Solving
- Understanding Customer Needs
- Medication Administering
- Virtual Signs
Certification
- Certified Nursing Assistant (CNA)
- CPR Certification — May2023 - May2023
- State Tested Nursing Assistant
- BLS Certification
- Qualified Medication Aid
ADDITIONAL INFORMATION
- Relocation
- Anywhere
- Desired Position
- Customer Service Representative
Timeline
Patient Service Representative
Community Health Network
09.2023 - 05.2024
CNA – Certified Nursing Assistant
NETWORK CONNECT LLC
11.2022 - 05.2023
Customer Care Coordinator/Qualified Medication Aid
AMERICAN SENIOR COMMUNITIES
10.2022 - 09.2023
CNA – Certified Nursing Assistant
MEDICAL STAFFING SOLUTIONS LLC
10.2021 - 01.2023
Assistant Manager
CITYGEAR
05.2021 - 10.2021
Sales Associate
JOURNEYS
08.2019 - 01.2020
Cashier
WENDY'S
09.2018 - 08.2019
HIGH SCHOOL DIPLOMA - undefined
Providence Cristo Rey
Similar Profiles
Catelynn JacksCatelynn Jacks
Certified Medical Assistant/Surgery Scheduler at Community Gastroenterology Care | Community Health NetworkCertified Medical Assistant/Surgery Scheduler at Community Gastroenterology Care | Community Health Network
Angie DalzellAngie Dalzell
Hospice Care Consultant at Community Hospice With Community Health NetworkHospice Care Consultant at Community Hospice With Community Health Network
Kaya HicksKaya Hicks
Direct Support Professional at Community Health Network/ Rutland Mental HealthDirect Support Professional at Community Health Network/ Rutland Mental Health
Rilwan HamzatRilwan Hamzat
Identity & Access Management Analyst at Community Health NetworkIdentity & Access Management Analyst at Community Health Network
Jide AdeshiyanJide Adeshiyan
Associate Operations Manager at CSL PlasmaAssociate Operations Manager at CSL Plasma