Tori Stark
Caldwell,Idaho
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Clinically Certified Medical Assistant
Advanced Specialty Care & Spa
10.2024 - 01.2025
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
- Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering medications.
- Increased patient satisfaction and providing compassion by promptly addressing concerns or questions about their treatment plans or test results and ensuring a positive experience.
- Performed medical records management, including filing, organizing and scanning documents.
- Oriented and trained new staff on proper procedures and policies.
Nursing Director, Certified Medical Assistant
Morgan Family Health
04.2024 - 10.2024
- Participated in management team meetings to discuss patient complaints or concerns and any changes to the clinic.
- Ensured regulatory compliance by staying current on industry standards and updating policies accordingly.
- Collaborated with staff, management, and external groups to coordinate patient care.
- Served as a liaison between nursing leadership, hospital administration, medical staff, allied health professionals, patients, families, and other stakeholders to ensure effective communication and collaboration.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
Lead Nurse, Certified Medical Assistant
Mercy Pediatric Neurology
03.2022 - 02.2023
- Advocated for the needs of both patients and nursing staff, leading to improved working conditions and better overall outcomes.
- Consistently met or exceeded performance goals set by hospital administration in areas such as infection control rates and average length-of-stay figures.
- Mentored new nursing staff, fostering a supportive and educational atmosphere for growth and development.
- Educated family members and caregivers on patient care instructions.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
Medical Assistant
Orlando Cardiac and Vascular Specialist
04.2021 - 02.2022
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Phlebotomist
Family Medical Center
04.2021 - 09.2021
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
Medical Assistant/ Phlebotomist
Shyft 6
03.2021 - 04.2021
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Medical Assistant/ Phlebotomist
Cobblestone Family Health
10.2020 - 02.2021
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Psychiatric Technician
Northwest Missouri Psychiatric Rehabilitation Center
01.2018 - 07.2020
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
- Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
- Charted on each patient daily.
- Treated clients and families with respect and dignity.
Education
Bachelor's degree - Healthcare Administration/ Management
University of Phoenix
Phoenix, AR10-2025
Certified and Nationally registered - Phlebotomist
Kansas City School of Phlebotomy
Kansas City, MO08.2020
Emergency Medical Service - Fire Science
Hillyard Technical School
Saint Joseph, MO05.2017
High School Diploma - undefined
Lafayette High School
Saint Joseph, MO05.2017
Skills
- Leadership proficiency
- Strong verbal and written communication
- Accurate medical documentation
- Data entry proficiency
- Proficient in medical terminology
- Strong verbal communication skills
- Patient education specialist
- Clarifying results and methodologies
- Detail-oriented data processing
- Effective stress management
- Customer relations management
- Consistent reliability
- Effective therapeutic communication
- Adaptable learner
- Efficient time management
- Healthcare billing expertise
- Medical coding proficiency
- Electronic medical record proficiency
- HIPAA compliance
- Medical terminology
- Patient scheduling
- Conflict resolution
- Attention to detail
- Multitasking and organization
- Telephone etiquette
- Patient relations
- Medical office administration
Certification
- NHA Certified Medical Assistant
- NHA Certified Phlebotomist
- Certified Missouri Pharmacy Technician
Timeline
Clinically Certified Medical Assistant
Advanced Specialty Care & Spa
10.2024 - 01.2025
Nursing Director, Certified Medical Assistant
Morgan Family Health
04.2024 - 10.2024
Lead Nurse, Certified Medical Assistant
Mercy Pediatric Neurology
03.2022 - 02.2023
Medical Assistant
Orlando Cardiac and Vascular Specialist
04.2021 - 02.2022
Phlebotomist
Family Medical Center
04.2021 - 09.2021
Medical Assistant/ Phlebotomist
Shyft 6
03.2021 - 04.2021
Medical Assistant/ Phlebotomist
Cobblestone Family Health
10.2020 - 02.2021
Psychiatric Technician
Northwest Missouri Psychiatric Rehabilitation Center
01.2018 - 07.2020
Certified and Nationally registered - Phlebotomist
Kansas City School of Phlebotomy
Emergency Medical Service - Fire Science
Hillyard Technical School
High School Diploma - undefined
Lafayette High School
Bachelor's degree - Healthcare Administration/ Management
University of Phoenix
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