Summary
Overview
Work History
Education
Skills
Timeline
Generic

Torisha Bridges

Winston-Salem,United States

Summary

Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Detail-oriented healthcare professional passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

20
20
years of professional experience

Work History

Patient Services Coordinator III

Novant Health, Forsyth Medical Center
Winston-Salem, NC
07.2023 - Current
  • Assisted over 100 patients per day to schedule appointments and answer patient questions.
  • Fast tracked through training and can work without supervision less than 3 months of hire.
  • Balanced and reconciled cash drawer daily to maintain department's financial accuracy.
  • Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Documented and managed patient information in computer system.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.

Event Supervisor

Qtego Auction Services
10.2017 - Current
  • Earned Supervisor in less than 6 months of working with company.
  • Oversaw work of up to 20 staff members seamlessly executing professional events with guests lists higher than 300.
  • Trained and supervised volunteers and support staff required for events.
  • Led site walk-through and meetings prior to event to go over checklists and delegate assignments to staff.
  • Delivered client services in logistics, registration and attendee tracking for internal and external events.
  • Coordinated and allocated equipment, supplies and staff for events.
  • Attended and participated in industry events.

Patient Advocate/ Caregiver

Veterans Affairs
Winston-Salem, NC
02.2014 - 07.2023
  • Provided knowledgeable and compassionate service in response to patient questions and concerns.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Worked closely with clinical staff to support therapeutic and behavioral plans.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Worked with patients to appeal insurance decisions and coordinated with providers to resolve problems.
  • Gathered and analyzed patient information to determine special program eligibility.
  • Helped patients understand care, coverage and payment responsibilities and rights.
  • Stayed current on community-based resources and services useful to patients.
  • Raised liabilities and risk management concerns for review.
  • Screened patients for eligibility for state, local and federal assistance programs.

Supervisor

AAFES
Fort Bragg, NC
01.2004 - 08.2010
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.
  • Coordinated employee schedules according to shift changes and availability.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Identified needs of customers promptly and efficiently.

Education

Master of Arts - Healthcare Law

Regent University
Virginia Beach, VA
08.2021

Bachelor of Science - Criminal Justice

Fayetteville State University
Fayetteville, NC
05.2009

Skills

  • Judgement and Decision Making
  • Organization and Administration
  • Verbal and Written Communication
  • Knowledgeable in Healthcare Law
  • Epic Systems
  • Decision Making
  • Coding and Charge Entry
  • Microsoft Office
  • Corporate Compliance
  • Critical Thinking
  • Risk Management
  • Patient Advocacy
  • Medicare Compliance
  • Orientation and Training
  • Policies and Procedures

Timeline

Patient Services Coordinator III

Novant Health, Forsyth Medical Center
07.2023 - Current

Event Supervisor

Qtego Auction Services
10.2017 - Current

Patient Advocate/ Caregiver

Veterans Affairs
02.2014 - 07.2023

Supervisor

AAFES
01.2004 - 08.2010

Master of Arts - Healthcare Law

Regent University

Bachelor of Science - Criminal Justice

Fayetteville State University
Torisha Bridges