Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tori Slattery

Gardner,MA

Summary

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Overview

6
6
years of professional experience

Work History

Office Manager

ServiceNet Inc.
07.2024 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Established team priorities, maintained schedules and monitored performance.

Client Services Specialist

ServiceNet Inc.
10.2021 - 07.2024
  • Answer phone calls and schedule client appointments for a busy mental health clinic
  • Organize incoming and outgoing mail
  • Prepare faxes and doctor schedules
  • Serve as liaison for information and communication between clients, doctors, and clinicians
  • Awarded ServiceNet ServiceStar award for extraordinary service April 2022

Relief Counselor

ServiceNet Inc.
07.2021 - 10.2021
  • Offered assistance to individuals in mental health recovery
  • Monitored and reported observations/changes in client well-being
  • Encouraged independence and empathy among clients
  • Helped clients with day-to-day tasks to maintain their safety

Library Student Assistant

Westfield State University
02.2019 - 05.2021
  • Directed patrons to desired library books, reference items and equipment
  • Restocked returned items to correct shelf or storage locations
  • Organized library equipment and collections
  • Provided excellent service and attention to customers when face-to-face or through phone conversations

Education

Bachelor of Arts - Communication

Westfield State University
Westfield, MA
05.2021

Skills

  • Microsoft Office-Word
  • Excel
  • PowerPoint
  • Customer service situations
  • Highly organized
  • Problem solving
  • Verbal and written communication
  • Multi-tasking
  • Empathy
  • Office management
  • Scheduling and calendar management
  • Employee supervision

Timeline

Office Manager

ServiceNet Inc.
07.2024 - Current

Client Services Specialist

ServiceNet Inc.
10.2021 - 07.2024

Relief Counselor

ServiceNet Inc.
07.2021 - 10.2021

Library Student Assistant

Westfield State University
02.2019 - 05.2021

Bachelor of Arts - Communication

Westfield State University
Tori Slattery