Summary
Work History
Education
Skills
References
Timeline
Generic

Sherry Araiza

Grand Canyon,AZ

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. I am also responsible for my staffs safety and ensure company policies and rules are regulated.

Work History

Customer Service Manager

Grand Canyon Education
Grand Canyon , AZ
2020 - Current
  • Greeted passengers and provided information about departure and arrival times.
  • Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.
  • Resolved customer complaints in a timely manner.
  • Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
  • Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
  • Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.

Customer Service Manager

Grand Canyon Airlines
Grand Canyon, AZ
1999 - 2020
  • Developed and implemented strategies for providing excellent customer service experience.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Developed policies and procedures related to customer service operations.
  • Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.
  • Monitored staff performance to ensure adherence to customer service standards.

Education

High School Diploma -

Uintah High School
Vernal, UT
05-1985

Skills

  • Policy Enforcement
  • Customer-focused
  • Decision-Making
  • Conflict Management
  • Skilled multi-tasker
  • Focused on customer satisfaction
  • Marketing savvy
  • Cash Handling
  • Performance Evaluations
  • Product Knowledge
  • Staff Management
  • Employee Scheduling

References

References available upon request.

Timeline

Customer Service Manager

Grand Canyon Education
2020 - Current

Customer Service Manager

Grand Canyon Airlines
1999 - 2020

High School Diploma -

Uintah High School

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Sherry Araiza