Torkeisha Williams
Greensboro,AL
Summary
Certified Medical Assistant with strong focus on patient care and clinical support. Skilled in administering medications, recording vital signs, and managing patient records. Known for reliability, adaptability, and effective teamwork. Proven ability to collaborate with healthcare professionals to achieve positive outcomes.
Overview
9
9
years of professional experience
Work History
Referral Clerk
Whatley Health Services
06.2024 - 09.2024
- Scheduled appointments with specialists on behalf of clients.
- Coordinated with medical staff and patients to find cost-effective options for services.
- Followed up with clients and specialists to inquire about experience and collect reports.
- Linked families to relevant community support to meet non-medical needs.
- Expedited urgent referrals when needed, coordinating closely with providers and specialists to arrange timely appointments for patients in critical situations.
- Managed high call volumes efficiently, addressing inquiries from both internal staff members and external callers with professionalism and expertise.
Mental Health Worker
Bryce Hospital
09.2023 - 02.2024
- Provided crisis intervention and de-escalation techniques, resulting in increased safety for both patients and staff.
- Promoted a positive therapeutic environment through clear communication and consistent reinforcement of established boundaries within treatment settings.
- Documented client progress in confidential files.
- Monitored patient progress through regular assessments and documentation, ensuring accurate tracking of treatment effectiveness.
- Developed rapport with patients by actively listening and demonstrating empathy during one-on-one sessions, fostering trust and open communication.
- Implemented crisis intervention plans to support client safety.
Pharmacy Technician Trainee
Walgreen's Pharmacy
05.2023 - 08.2023
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
- Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
- Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
- Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Demonstrated adaptability in quickly learning new technology platforms, enhancing overall productivity within the pharmacy setting.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Enhanced pharmacy efficiency by maintaining a clean and organized work environment, streamlining daily tasks.
- Supported pharmacy operations by accurately entering prescription data into computer system, minimizing errors and expediting service times.
Mental Health Worker
Bryce Hospital
01.2022 - 05.2023
- Provided crisis intervention and de-escalation techniques, resulting in increased safety for both patients and staff.
- Promoted a positive therapeutic environment through clear communication and consistent reinforcement of established boundaries within treatment settings.
- Documented client progress in confidential files.
- Monitored patient progress through regular assessments and documentation, ensuring accurate tracking of treatment effectiveness.
- Developed rapport with patients by actively listening and demonstrating empathy during one-on-one sessions, fostering trust and open communication.
- Implemented crisis intervention plans to support client safety.
- Monitored client progress and provided feedback to families and treatment team members.
Medication Technician
North River Village
02.2021 - 04.2021
- Monitored medication storage area to maintain medication security and control.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Balanced the needs of multiple patients simultaneously while maintaining accuracy in medication preparation and distribution, contributing to overall patient satisfaction.
- Reordered medication to maintain adequate supply.
- Reviewed patient progress to document effects of any prescribed medication.
- Reduced medication errors by implementing a double-check system before administering medications to patients.
Medical Assistant /Patient Registration Clerk
Cahaba Medical Care
07.2020 - 11.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Certified Nursing Assistant
Heritage Health & Rehab
12.2019 - 04.2020
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Mental Health Worker
Bryce Hospital
03.2019 - 11.2019
- Provided crisis intervention and de-escalation techniques, resulting in increased safety for both patients and staff.
- Promoted a positive therapeutic environment through clear communication and consistent reinforcement of established boundaries within treatment settings.
- Documented client progress in confidential files.
- Monitored patient progress through regular assessments and documentation, ensuring accurate tracking of treatment effectiveness.
- Implemented crisis intervention plans to support client safety.
Patient Sitter
Complete Nursing Services
10.2017 - 10.2019
- Reduced falls risk for patients by consistently providing vigilant supervision and assistance with mobility.
- Demonstrated strong observational skills, promptly reporting any changes in patient condition or behavior to appropriate medical personnel.
- Increased patient morale through engaging conversation and companionship throughout their hospital stay.
- Enhanced patient comfort by attentively monitoring and addressing individual needs during hospital stays.
- Contributed to overall hospital efficiency by completing assigned tasks in a timely manner, ensuring optimal levels of care were maintained at all times.
- Displayed adaptability in working with diverse populations of patients, including those with varying ages, cultural backgrounds, and medical conditions.
Culinary Aide
Aspire Physical Recovery Centers
12.2017 - 03.2018
- Contributed to cost-control efforts by monitoring portion sizes, minimizing waste, and suggesting menu adjustments based on ingredient availability.
- Upheld strict sanitation standards by diligently cleaning equipment, surfaces, dishes according to established protocols.
- Maintained a positive work atmosphere by demonstrating professionalism and respect for coworkers at all times.
- Continuously improved personal skillset through ongoing professional development opportunities, increasing overall kitchen expertise.
Patient Sitter
A & P Services
06.2017 - 10.2017
- Reduced falls risk for patients by consistently providing vigilant supervision and assistance with mobility.
- Demonstrated strong observational skills, promptly reporting any changes in patient condition or behavior to appropriate medical personnel.
- Increased patient morale through engaging conversation and companionship throughout their hospital stay.
Patient Care Technician/ER Technician/Unit Secretary
Hale County Hospital
01.2016 - 03.2017
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
Education
NRCMA - Medical Assistant Training
Core Medical
Oxford, AL06.2024
Certified Nursing Assistant -
Legacy School Of Healthcare
Tuscaloosa, AL12.2019
Skills
- Pre-authorizations
- Strong Organization
- Healthcare Systems Knowledge
- Physician Authorizations
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Patients' vital signs
- Appointment Scheduling
- Immunization Administration
- Vital Sign Monitoring
- Medical History Recording
- Patient Intake Process
- Medical Office Procedures
- Examination Preparation
- Professionalism and Ethics
- Phlebotomy Techniques
- Specimens collection and processing
- EKG Monitoring
- Direct care
- ADL Assistance
- Patient support
- Conflict de-escalation
- Blood Glucose Testing
- Infection control standards
- Patient Observation
Timeline
Referral Clerk
Whatley Health Services
06.2024 - 09.2024
Mental Health Worker
Bryce Hospital
09.2023 - 02.2024
Pharmacy Technician Trainee
Walgreen's Pharmacy
05.2023 - 08.2023
Mental Health Worker
Bryce Hospital
01.2022 - 05.2023
Medication Technician
North River Village
02.2021 - 04.2021
Medical Assistant /Patient Registration Clerk
Cahaba Medical Care
07.2020 - 11.2020
Certified Nursing Assistant
Heritage Health & Rehab
12.2019 - 04.2020
Mental Health Worker
Bryce Hospital
03.2019 - 11.2019
Culinary Aide
Aspire Physical Recovery Centers
12.2017 - 03.2018
Patient Sitter
Complete Nursing Services
10.2017 - 10.2019
Patient Sitter
A & P Services
06.2017 - 10.2017
Patient Care Technician/ER Technician/Unit Secretary
Hale County Hospital
01.2016 - 03.2017
NRCMA - Medical Assistant Training
Core Medical
Certified Nursing Assistant -
Legacy School Of Healthcare
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