Tornesha Edwards
West Palm Beach,FL
Summary
Detail-oriented and driven Executive Administrative Assistant with expertise in problem-solving and managing daily office functions. Uniquely qualified to handle VIP visitors and guests. Proficient in MS Office Suite and office communications equipment operations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Administrator
Generali Worldwide
Grand Bahama, Bahamas
03.2010 - 10.2020
- Maintained confidentiality of quarterly reports for head office and regulators, ensuring compliance and building trust with stakeholders
- Streamlined registration process for professional development courses, resulting in 20% increase in staff participation and improved skill development
- Provided exceptional administrative support and maintained accurate filing system, resulting in 100% client satisfaction and timely processing of documents
- Spearheaded office supply inventory overhaul, resulting in 25% decrease in expenses and increased productivity
- Used Outlook Calendar to set up remote meetings for employees in other offices
- Achieved 100% accuracy in coordinating timely payments from vendors, clients and accountholders
- Improved relationships and reduced late fees
- Operated Microsoft Excel to enter financial data and compile reports
- Calculated and determined accurate monthly revenues by reconciling and reviewing operations databases and accounting system records
- Prepared month-end closing entries for detailed reporting and recordkeeping
- Prepared tax returns and ensured prompt payment in adherence with government regulations
- Coordinated budget information by assessing estimated income and expenses as well as historical budgets
- Reconciled all expenses and accounts, including company credit cards and expense accounts
- Coordinated domestic and international travel, hotel and transportation needs for staff
- Generated shipment invoices, prepared packages and set up courier deliveries for customers.
Finance Clerk
Europ Assistance Bahamas Limited
Nassau, Bahamas
07.2008 - 02.2010
- Secondary contact for customers/brokers/internal departments regarding internal billing/premium inquiries on new and in-force business
- Researched and resolved customer inquiries relating to premium remittance, provided administration of multiple billing statements, premium processing, client requests and account reconciliations
- Demonstrated ability to multi-task while preparing vendor and broker payments
- Arranged accurate bank reconciliations and bank deposits
- Responsible for the issuance of individual client's renewal packages
- Accountable for reducing delinquency for individual and group accounts
- Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers
- Facilitated payment of invoices due by sending bill reminders and contacting clients.
Personal Assistant To Regional Director
Generali Worldwide
Grand Bahama, Bahamas
- Applied attention to detail while preparing bank reconciliations, budget and tax reports and confidential quarterly reports for head office and regulators
- Assisted staff members with registering for professional development courses
- Provided outstanding customer service by phone and in person to clients and brokers
- Responsible for office purchases and keeping office expenses to a minimum
- Organized staff travel
- Wrote agendas and notes and sent out automatic notifications for upcoming meetings.
Billing & Enrolment Administrator
Generali Worldwide
Grand Bahama, Bahamas
- Secondary contact for customers/brokers/internal departments regarding internal billing/premium inquiries on new and in-force business
- Researched and resolved customer inquiries relating to premium remittance, provided administration of multiple billing statements, premium processing, client requests and account reconciliations
- Demonstrated ability to multi-task while preparing vendor and broker payments
- Arranged accurate bank reconciliations and bank deposits
- Responsible for the issuance of individual client's renewal packages
- Accountable for reducing delinquency for individual and group accounts
- Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers
- Facilitated payment of invoices due by sending bill reminders and contacting clients.
Education
BBA - Management and Healthcare Management Minor
Northwood University
05.2018
Associate Of Science : Business Administration -
Lincoln College Of Technology
12.2006
Skills
- Accounting Software
- Account Reconciliation
- Accounts Payable
- Adaptability
- Answer Incoming Calls
- Attention to Detail
- Budget Preparation
- Business Management
- Career Development
- Client Work
- Closing Entries
- Communication
- Creative Problem Solving
- Customer Communication Management
- Customer Engagement
- Customer Satisfaction
- Demonstrated Ability
- Determination
- Energetic
- Financial Data
- Interpersonal Communication
- Invoice Payment
- Leadership
- Management
- Microsoft Excel
- Microsoft Office
- Microsoft Outlook
- Multitasking
- Operational Database
- Passionate
- Public Law
- Quarterly Reporting
- QuickBooks
- Tax Returns
- Teamwork
- Timeline Management
- Written and Verbal Communication
Certification
- Health Insurance Associate
- Professional, Health Insurance Advanced Studies
- Managed Health Care Professional
- Professional, Academy for Healthcare Management
Timeline
Operations Administrator
Generali Worldwide
03.2010 - 10.2020
Finance Clerk
Europ Assistance Bahamas Limited
07.2008 - 02.2010
Personal Assistant To Regional Director
Generali Worldwide
Billing & Enrolment Administrator
Generali Worldwide
BBA - Management and Healthcare Management Minor
Northwood University
Associate Of Science : Business Administration -
Lincoln College Of Technology
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