Tornesha Paino
Phoenix,AZ
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
8
8
years of professional experience
Work History
Youth Corrections Officer 1
Arizona Department Of Juvenile Corrections
Phoenix, Arizona
08.2022 - Current
- Investigated any complaints or violations reported by the youths in custody or their families.
- Encouraged youths to take responsibility for their actions and strive towards achieving positive outcomes.
- Educated parents and guardians on available resources within the community that could benefit their children.
- Developed positive relationships with residents through active listening techniques.
- Assisted with crisis intervention when needed by intervening appropriately with youth offenders.
- Maintained accurate records of incidents, observations, and other relevant data concerning residents.
- Patrolled correctional facility to ensure it's clean, secure and maintained.
- Completed daily reports.
- Observed and recorded progress of each juvenile offender.
- Collaborated with probation officers, school representatives and other key individuals in community to support adolescents and their families.
- Supervised inmates during day-to-day activities.
- Inspected locks, window bars, doors, and security systems to support escape prevention.
- Issued clothing, tools and other authorized items to inmates.
- Conducted fire, safety and sanitation inspections.
- Performed head counts, checking cells for missing inmates.
Boy Scout Leader
Boy Scout Troop
Phoenix, Arizona
04.2024 - 11.2024
- Assisted with recruitment of new scouts and leaders in the area.
- Supported scout advancement progress towards rank achievement goals.
- Supervised campers while they completed various tasks assigned by the troop leader.
- Organized and managed troop meetings, activities, and events.
- Collaborated with other adult volunteers regarding program ideas or initiatives.
- Monitored individual scout behavior during group outings or field trips.
- Encouraged scouts to practice good citizenship through service projects in their community.
- Helped participants enjoy activities while ensuring adherence to protocol.
- Planned, organized, facilitated and promoted diverse recreational programs.
- Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
Mental Health Technician 1
Shapiro Developmental Center
Kankakee, Illinois
05.2020 - 07.2022
- Supported clients in developing daily living skills such as budgeting money or time management.
- Assisted in the development of individualized treatment plans for patients.
- Ensured safety of all clients through continuous observation and monitoring during shift hours.
- Assisted in transporting clients to appointments outside the facility when necessary.
- Created activities that promoted physical wellness, emotional stability, cognitive functioning, independent living skills and social interaction among patients.
- Established trusting relationships with clients by demonstrating empathy and understanding towards them.
- Developed positive relationships with patients while maintaining professional boundaries.
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Ensured a safe and secure environment for patients, adhering to facility safety protocols.
Mobile Expert
T-Mobile
Kankakee
02.2022 - 05.2022
- Tested mobile device hardware components such as cameras, displays, speakers and buttons for defects.
- Educated customers about their device's features and how to maximize its potential usage for productivity or entertainment purposes.
- Assisted customers in setting up new devices and transferring data from old to new devices.
- Developed strategies for promoting sales of mobile devices by creating promotional materials such as flyers or brochures.
- Diagnosed software issues on mobile devices using troubleshooting techniques.
- Configured device settings including Wi-Fi networks, Bluetooth connections, email accounts.
- Attended training sessions conducted by manufacturers to gain knowledge about newly released products and services.
- Maintained inventory of all product accessories including chargers and cases that were available for purchase in store or online.
- Provided customer service and technical support for mobile devices, tablets, and other wireless products.
- Conducted product demonstrations to customers in store or remotely via video chat or phone call.
- Resolved customer complaints regarding their mobile device experience in a timely manner.
- Processed sales transactions accurately and efficiently using point-of-sale systems.
- Recommended additional accessories or services that would complement the customer's device experience.
- Organized store by returning merchandise to proper areas and restocked displays.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Answered store and merchandise questions and led customers to wanted items.
- Placed special orders or called other stores to find desired items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Recommended, selected and located merchandise based on customer desires.
- Greeted customers to determine wants or needs.
- Computed purchases and received and processed cash or credit payment.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Day Program Staff
Cornerstone Services Inc
Kankakee, IL
12.2019 - 05.2020
- Developed strategies for increasing public participation in program initiatives.
- Participated in regular team meetings focused on evaluation, planning and problem solving.
- Assisted clients with daily living tasks such as meal preparation, medication administration, personal hygiene.
- Provided assistance in transitioning clients from one setting to another as needed.
- Supervised clients during activities to ensure safety and adherence to program policies and procedures.
- Encouraged client participation in all aspects of the program including recreational activities.
- Collaborated with other staff members to provide a safe, supportive environment for clients.
- Kept classroom neat and orderly to reduce safety impediments.
Stower
Baker & Taylor
Momence, Illinois
01.2019 - 08.2019
- Moved product between storage locations utilizing a variety of material handling equipment including pallet jacks, lifts and carts.
- Maintained accurate inventory records by scanning bar codes for items received and shipped.
- Stowed merchandise in designated areas of the warehouse, including shelves, racks and bins.
- Continuously pulled items off carts and placed on correct shelves.
- Collaborated with team members to improve stowing processes and increase productivity.
- Updated inventory system with new stock information in real-time.
- Used warehouse equipment, such as pallet jacks and forklifts, to move items as needed.
- Inspected items for damage or defects before stowing.
- Scanned and placed items into specific storage locations using handheld scanners.
- Worked flexible hours, including weekends and holidays, to meet warehouse demands.
- Completed stowing tasks within given deadlines to meet operational goals.
- Ensured safety protocols were followed while operating heavy machinery such as pallet jacks, hand trucks and ladders.
- Cleaned work area on a daily basis and performed general housekeeping duties as needed.
- Used handheld scanner to sort products onto appropriate shelves daily.
Sorter
Baker & Taylor
Momence, Illinois
03.2018 - 01.2019
- Ensured that all safety guidelines were strictly followed at all times.
- Reported any problems with machinery or supplies immediately to supervisors.
- Followed detailed instructions from supervisors in order to complete tasks accurately.
- Identified any issues regarding product labels, sizes, colors during the sorting process.
- Stacked finished product boxes onto pallets safely without causing damage.
- Processed orders quickly and efficiently while adhering to safety protocols.
- Kept work area clean and organized at all times.
- Collaborated with other sorters in order to meet daily production goals.
- Performed quality control checks on all sorted items before packing them away.
- Trained new employees on proper sorting techniques and procedures.
- Utilized RF scanners to scan barcodes on products for tracking and inventory management purposes.
- Inspected items for damage, defects or discrepancies prior to sorting.
- Loaded and unloaded boxes from conveyor belts onto pallets for transport purposes.
- Scanned packages with RF scanner, sorted packages and palletized products according to warehouse or shipping destination.
- Transported picked products to packing area and verified proper packaging, sealing and labeling.
- Handled fragile items with care to prevent damage during sorting.
Warehouse Worker
Kelly Services
Bourbonnais, Illinois
08.2017 - 03.2018
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Maintained accurate inventory records using computerized tracking systems.
- Organized warehouse space for efficient storage of products.
- Ensured safety protocols were followed at all times while operating machinery.
- Inspected incoming shipments for damage or discrepancies.
- Operated scanners, computers, and other equipment to track orders.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Maintained stock levels in accordance with company policies.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Transported goods to designated areas within the warehouse facility.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Staged and sorted multiple types of products for loading.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Packed boxes and stock using organizational guidelines.
Crew Member
McDonald's
Manteno, Illinois
08.2016 - 07.2017
- Processed takeout orders quickly to ensure timely delivery of meals.
- Checked expiration dates on all products before serving them to customers.
- Maintained an organized work area to ensure efficient operations.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Restocked kitchen supplies including food products and utensils.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Resolved customer complaints in a professional manner.
- Assisted management team with inventory counts of food products and beverage supplies.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Presented orders to guests within anticipated service times.
- Took orders from patrons and input selections into store computer system.
- Stocked shelves and cases with new or transferred items.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Maintained safe food handling practices to prevent germ spread.
Education
High School Diploma -
Momence High School
Momence, Illinois05-2016
Skills
- De-escalation techniques
- Suicide prevention
- Professional boundaries
- Patience and tolerance
- Mental health awareness
- First aid and CPR
- Youth counseling
- Restraint techniques
- Recreational activities
- Mental health training
- Life skills teaching
- Exceptional written communication skills
- Facility operations
- Gang awareness
- Excellent customer service skills
- Relationship building
- Treatment Planning
- Patient advocacy
- Progress monitoring
- Personal hygiene assistance
- Behavior observation
- Behavioral management
- Crisis intervention
- Eating disorder awareness
- Autism spectrum
- Problem-solving
- Shipping and receiving
- Warehouse operations
- Loading and unloading
- Sorting and labeling
- Microsoft Excel
- Order picking
- Pallet jack handling
- Stock management
- Clear communication
- Order fulfillment
- Safety protocols
- Cleaning and organizing
- Picking and packing
- Basic mathematics
- Stock control
- Data entry
- Attention to detail
- Time management
- Barcode scanning
- Warehouse safety
- Transporting patients
- Toileting assistance
- Quick problem solver
- HIPAA compliance
- Feeding assistance
- Staff training
- Computer and Microsoft office skills
- Verbal and written communication
- Positive attitude
- Report writing
- Professional and mature
Timeline
Boy Scout Leader
Boy Scout Troop
04.2024 - 11.2024
Youth Corrections Officer 1
Arizona Department Of Juvenile Corrections
08.2022 - Current
Mobile Expert
T-Mobile
02.2022 - 05.2022
Mental Health Technician 1
Shapiro Developmental Center
05.2020 - 07.2022
Day Program Staff
Cornerstone Services Inc
12.2019 - 05.2020
Stower
Baker & Taylor
01.2019 - 08.2019
Sorter
Baker & Taylor
03.2018 - 01.2019
Warehouse Worker
Kelly Services
08.2017 - 03.2018
Crew Member
McDonald's
08.2016 - 07.2017
High School Diploma -
Momence High School