Summary
Overview
Work History
Education
Skills
Timeline
Generic

TORNIKA BRANCH

236 Bryant Dr Hull,GA

Summary

Highly organized and dedicated professional with over 10 years of experience in administrative support, IT operations, and customer service. Skilled in managing office tasks, providing technical support, and ensuring seamless communication across departments. Known for excellent problem-solving abilities, attention to detail, and commitment to delivering outstanding service.

Overview

25
25
years of professional experience

Work History

Department Assistant, Public Safety

Piedmont Athens Regional
02.2022 - Current
  • Perform general office duties including mail processing, scheduling appointments, timekeeping, and maintaining calendars.
  • Manage supplies, vendor contacts, and routine reports.
  • Ensure accurate data entry and document reconciliation.
  • Provide exceptional customer service to internal and external stakeholders.

Call Center Specialist, Telecommunications

Athens Regional Medical Center
03.2005 - Current
  • Demonstrate the ability to maintain composure and work efficiently in a fast-paced environment while preserving strict confidentiality.
  • Manage customer relations and provide exemplary service to all customers.
  • Troubleshoot and resolve problems and handle customer complaints.
  • Provide telephone support, operate emergency equipment, dispatch emergency calls, perform data entry, and process an average of 400+ calls per day.

Call/IT Support Specialist

Piedmont Athens Regional
03.2005 - 06.2018
  • Monitored critical life safety alarms and IT systems.
  • Provided password resets and basic hardware troubleshooting.
  • Managed scheduling and report distribution for IT and Call Center operations.
  • Supported end-users and monitored the Help Desk system for incoming requests.

Material Management Technician

Piedmont Athens Regional
11.2000 - 03.2005
  • Maintained inventory in accordance with administrative regulations.
  • Processed billing statements for patient services with data entry skills.
  • Scheduled appointments for patient transportation.

Education

Associate of Arts - General Studies

University of North Georgia
01-2022

Skills

  • Administrative Support & Office Management
  • IT Systems Monitoring & Troubleshooting
  • Customer Service Excellence
  • Scheduling & Calendar Management
  • Data Entry & Document Reconciliation
  • Multi-Tasking & Time Management

Timeline

Department Assistant, Public Safety

Piedmont Athens Regional
02.2022 - Current

Call/IT Support Specialist

Piedmont Athens Regional
03.2005 - 06.2018

Call Center Specialist, Telecommunications

Athens Regional Medical Center
03.2005 - Current

Material Management Technician

Piedmont Athens Regional
11.2000 - 03.2005

Associate of Arts - General Studies

University of North Georgia

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