Tornisha Harris
Hampton,GA
Summary
Dynamic Salon Manager with a proven track record at Persuasion Locs & More Salon, excelling in client relations and employee development. Expert in inventory control and financial management, fostering a loyal customer base through exceptional service. Strong decision-making and problem-solving skills drive performance improvement and operational efficiency.
Overview
9
9
years of professional experience
Work History
Salon Manager
Persuasion Locs & More Salon
01.2020 - Current
- Oversaw daily salon operations, ensuring high-quality customer service and satisfaction.
- Managed scheduling and staff assignments to optimize service delivery and efficiency.
- Developed training programs for new hires, enhancing team performance and service standards.
- Implemented inventory management systems to reduce waste and improve stock availability.
- Monitored financial transactions, maintaining accurate records of sales and expenses.
- Cultivated client relationships through personalized services and follow-up communications.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Maintained general appointment calendar and set shift schedules.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
General Warehouse Associate
Home Depot RLC
02.2017 - 01.2024
- Received, inspected, and organized inbound shipments to ensure inventory accuracy.
- Maintained clean and safe work environment in compliance with safety regulations.
- Assisted in training new associates on operational procedures and equipment usage.
- Operated forklifts and pallet jacks to transport materials efficiently within warehouse.
- Performed general housekeeping and cleaning tasks.
- Operated RF scanners to track merchandise and verify contents of containers.
- Prepared orders for shipment through careful packaging, labeling, and documentation, resulting in minimal returns due to errors or damages.
- Exceeded daily productivity goals through efficient task completion and strong time management skills.
- Contributed to a positive work environment through open communication, teamwork, and proactive problem-solving efforts.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Improved workplace safety by adhering to company policies and procedures while also identifying potential hazards within the warehouse space.
- Efficiently managed high-volume order processing during peak seasons to ensure timely deliveries and satisfied customers.
- Assisted in training new hires on best practices for safe equipment operation, inventory management strategies, and overall job responsibilities.
- Performed inventory control, such as counting, and stocking merchandise.
- Supported quality control initiatives by inspecting products for defects or damage before adding them to the warehouse inventory system.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Education
High School Diploma -
Upson-Lee High
Thomaston, GASkills
Customer service
Timeline
Salon Manager
Persuasion Locs & More Salon
01.2020 - Current
General Warehouse Associate
Home Depot RLC
02.2017 - 01.2024
High School Diploma -
Upson-Lee High