Tornisha Harris
Hampton,GA
Summary
Dynamic Salon Manager with a proven track record at Persuasion Locs & More Salon, excelling in client relations and employee development. Expert in inventory control and financial management, fostering a loyal customer base through exceptional service. Strong decision-making and problem-solving skills drive performance improvement and operational efficiency.
Overview
9
9
years of professional experience
Work History
Salon Manager
Persuasion Locs & More Salon
Hampton
01.2020 - Current
- Oversaw daily salon operations, ensuring high-quality customer service and satisfaction.
- Managed scheduling and staff assignments to optimize service delivery and efficiency.
- Developed training programs for new hires, enhancing team performance and service standards.
- Implemented inventory management systems to reduce waste and improve stock availability.
- Monitored financial transactions, maintaining accurate records of sales and expenses.
- Cultivated client relationships through personalized services and follow-up communications.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Maintained general appointment calendar and set shift schedules.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
General Warehouse Associate
Home Depot RLC
McDonough, GA
02.2017 - 01.2024
- Received, inspected, and organized inbound shipments to ensure inventory accuracy.
- Maintained clean and safe work environment in compliance with safety regulations.
- Assisted in training new associates on operational procedures and equipment usage.
- Operated forklifts and pallet jacks to transport materials efficiently within warehouse.
- Performed general housekeeping and cleaning tasks.
- Operated RF scanners to track merchandise and verify contents of containers.
- Prepared orders for shipment through careful packaging, labeling, and documentation, resulting in minimal returns due to errors or damages.
- Exceeded daily productivity goals through efficient task completion and strong time management skills.
- Contributed to a positive work environment through open communication, teamwork, and proactive problem-solving efforts.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Improved workplace safety by adhering to company policies and procedures while also identifying potential hazards within the warehouse space.
- Efficiently managed high-volume order processing during peak seasons to ensure timely deliveries and satisfied customers.
- Assisted in training new hires on best practices for safe equipment operation, inventory management strategies, and overall job responsibilities.
- Performed inventory control, such as counting, and stocking merchandise.
- Supported quality control initiatives by inspecting products for defects or damage before adding them to the warehouse inventory system.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Education
High School Diploma -
Upson-Lee High
Thomaston, GASkills
Customer service
Employee development
Decision-making skills
Problem-solving skills
Client satisfaction
Salon safety and security
Training staff
Client relations
Inventory controls
Performance improvement
Financial management
Safety awareness
Appointment scheduling
Health and safety regulations
Cosmetology
Staff collaboration
Conflict mediation
Accurate money handling
Food service background
Problem resolving
Fast learning
Customer friendly
Communication skills
Time management
Product sales
Microsoft office
Decision-making
Willing to travel
Timeline
Salon Manager
Persuasion Locs & More Salon
01.2020 - Current
General Warehouse Associate
Home Depot RLC
02.2017 - 01.2024
High School Diploma -
Upson-Lee High