Tornneka Guilbeau
Missouri City
Summary
Dynamic customer service professional with a proven track record at Direct TV, excelling in resolving escalated issues and fostering strong client relationships. Skilled in data entry and active listening, I consistently deliver exceptional service, enhance customer loyalty, and maintain high standards of accuracy in documentation.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Direct TV
12.2022 - 01.2025
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Data Entry Clerk
Sutherland Global Service
05.2020 - 08.2022
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
Customer Service Representative
Iqor
03.2016 - 11.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Technical knowledge.
Education
Sterling High School
Houston, TX06.2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center operations
- Data collection
- Building rapport
- Technical support
- Customer education
Timeline
Customer Service Representative
Direct TV
12.2022 - 01.2025
Data Entry Clerk
Sutherland Global Service
05.2020 - 08.2022
Customer Service Representative
Iqor
03.2016 - 11.2019
Sterling High School
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