Results-driven coaching professional with deep expertise in developing and implementing strategic coaching programs. Strong focus on team collaboration and adaptability, consistently delivering impactful outcomes. Skilled in leadership, communication, and performance optimization, fostering environments of growth and excellence. Proven track record of leading teams to success through innovative approaches and unwavering reliability.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Director of Coaching
Cornerstone Soccer Academy
06.2020 - Current
-Oversaw workforce schedules and allocated resources in order to achieve project and organizational goals.
-Planned, organized or led exercise routines, athletic events, practices and games to maximize peak performance and results.
-Resolved customer complaints regarding worker performance or services rendered.
-Delegated work to staff, setting priorities and goals.
-Scheduled and coordinated events and activities.
-Calculated and recorded department expenses and revenue.
-Interviewed and hired associates to fill staff vacancies.
-Trained workers in company procedures or policies.
-Wrote and presented strategies for recreational facility programming using customer or employee data.
-Communicated clearly with coworkers using radio, phone and text to stay on top of operations needs.
-Communicated with customers to convey information about events or activities.
-Organized and supervised training schedules and games to recruit talent for College and professional tryouts.
Sales Associate
Home Depot
01.2024 - 03.2025
Assisted customers in selecting appropriate tools for rental needs.
Maintained inventory accuracy through regular inspections and updates.
Trained new associates on equipment handling and safety protocols.
Streamlined rental process by implementing efficient checkout procedures.
Examined, received and tagged tools to be cleaned, stored and repaired.
Resolved customer inquiries and complaints with effective communication skills.
Ensured proper tool maintenance to enhance reliability and longevity.
Delivered exceptional customer service, ensuring a positive shopping experience for all clients.
SCRUM MASTER/AGILE COACH
Delta
11.2020 - 06.2022
-Used Agile Life Tools like Jira, Jira Align, Rally, Kanban, Scrum, SharePoint, Confluence to track progress of the work and provide metrics that could be used to drive improvement.
-Identify and synchronize project interdependencies across multiple teams while navigating risks along the way.
-Coached, recruited, and distributed Scrum teams and product owners, introduced SAFe program planning concepts, led the search for the company's Project Manager, and influenced structural and cultural change to deliver value and improved morale.
-Designed a model for Planned Team capacity and velocity to approximation which helped in improving estimation of the work by staying within the projected release date.
-Performing analysis and resolving technical problems, formulating long-term solutions to address issues that escalated from production. This reduced response time to production issues.
-Facilitated the development of project specs, project plan and work with teams to execute plans and release functionalities for Mobile Banking and Web Banking Applications.
-Ensuring compliance of design, development, and unit test of applications in accordance with established standards.
-Worked with RTE to establish program level cadence and facilitated program level ceremonies e.g., PI Planning, Inspect and Adapt sessions and Risk ROAMing.
PROJECT SCRUM MASTER
IBM
01.2019 - 02.2020
-Trained and mentored team members on best and most effective ways to use Scrum processes to improve efficiency and reduce production times.
-Coached and mentored team members, stakeholders and leadership on benefits of Agile and Scrum.
-Consistently worked to identify project risks, initiate risk mitigation and implement risk reduction action plans.
-Assessed team metrics and worked to drive improvements and innovate new approaches.
-Enhanced efficiency of content flow between developers and transparency of content status through integration of automated workflow pipelines.
-Removed impediments and protected team members from interruptions and distractions to maximize productivity.
-Led daily Scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects.
-Worked to gather customer requirements, clarify specifications and translate into product backlog.
SCRUM MASTER/AGILE COACH
BF2 Financial Services
11.2016 - 12.2018
-Facilitated Backlog refinement, Daily Stand up, Sprint Planning, Spring Review and Retrospective meetings which helped in keeping track and achieving sprint/iteration goals.
-Offer 1-1 coaching to team/ Junior Scrum masters, which resulted in early delivery of projects and reduced process waste caused by lack of understanding.
-Trained project team members in basics of Agile, Scrum and in tools like Jira, Jira Align and Confluence.
-Managed the insight and opinions of multiple stakeholders and helped to develop project specs, manage the project plan and work with teams to execute on plans and release functionalities for the Mobile and Banking Application.
-Communicate and document project status and strategic recommendations to team members and senior management on a regular basis and escalate issues accordingly through the appropriate channels.
-Effectively and efficiently plan and prioritize all resources working across project(s) based on scope of work and project goals.
-Actively monitor project risks and scope creep to foresee/identify potential problems and proactively identify solutions to address them in advance.
Education
Bachelors of Science - Business Administration/Management
Newberry College
Newberry, South Carolina
Skills
SAFe framework expertise
Mentoring
Training delivery
Staff development
Stakeholder management
Teamwork and collaboration
Customer service
Problem-solving
Time management
Problem-solving abilities
Attention to detail
Multitasking Abilities
Reliability
Excellent communication
Adaptability and flexibility
Decision-making
Safety protocols
Task prioritization
Coaching and mentoring
Interpersonal skills
Self motivation
Conflict resolution
Goal setting
Analytical thinking
Professionalism
Quality control
Certification
Certified Scrum Master by Scrum Alliance
Scrum Master Accredited Certification (SMAC) BY Scrum Institute. Org
Scaled Scrum Expert Accredited Certification (SSEAC) by Scrum Institute.org
Project Management Professional from PMI
Timeline
Sales Associate
Home Depot
01.2024 - 03.2025
SCRUM MASTER/AGILE COACH
Delta
11.2020 - 06.2022
Director of Coaching
Cornerstone Soccer Academy
06.2020 - Current
PROJECT SCRUM MASTER
IBM
01.2019 - 02.2020
SCRUM MASTER/AGILE COACH
BF2 Financial Services
11.2016 - 12.2018
Bachelors of Science - Business Administration/Management